Account Manager

Job Description

Job Description

PURPOSE/SCOPE:

The Sales Account Manager will act as the primary liaison between Business Development Directors and Trans-Matic, ensuring seamless communication and coordination to meet customer needs. This role includes managing customer accounts, overseeing the sales process, and addressing customer-related issues. The ideal candidate will excel in managing relationships, providing timely solutions, and maintaining a high level of customer satisfaction. This role requires extensive travel to customer locations, ensuring face-to-face engagement, relationship-building, and on-site support.

GENERAL RESPONSIBILITIES:

Customer Account Management:

• Serve as an essential point of contact for all assigned customer accounts.
• Build and maintain strong customer relationships through regular interactions and exceptional service.
• Address and resolve customer inquiries and issues related to pricing, quality, delivery, and technical requirements.

Request for Quotation (RFQ) Management:

• Enter and manage Requests for Quotation (RFQs) accurately and in a timely manner.
• Collaborate with internal teams to finalize pricing letters and other sales documentation.

Sales Coordination:

• Work closely with Business Development Directors to provide updates and insights on customer accounts.
• Coordinate with cross-functional teams to ensure alignment on customer requirements and deliverables.

Issue Resolution:

• Proactively address and resolve quality concerns, pricing discrepancies, and delivery or expedite issues.
• Collaborate with internal departments to ensure timely and effective resolution of customer challenges.

Technical Support and Compliance:

• Evaluate the technical feasibility of customer requirements and provide feedback to stakeholders.
• Ensure all customer form requirements, audits, and compliance standards are met.

Customer Engagement:

• Conduct virtual and face-to-face meetings with customers to discuss ongoing projects, resolve issues, and strengthen relationships.
• Represent Trans-Matic professionally at all customer engagements, including on-site visits and presentations.
• Stay informed about customer needs and industry trends to anticipate opportunities.

Account Growth:

• Identify and pursue opportunities for account growth and additional revenue streams.
• Provide input on strategic sales initiatives to support company goals.

REQUIRED EXPERIENCE & EDUCATION:

• A bachelor's degree in engineering, business, or a related field, or equivalent experience is required.
• 3-5 years of experience in account management, sales, project management, or project engineering, preferably in a manufacturing or technical industry.
• Working knowledge of mechanical products and related product design.
• Working knowledge of precision componentry; functions, and fit/mating characteristics.
• Value engineering capability and ability to interact with product design engineering.
• Strong communication, negotiation, and interpersonal skills
• Proficient in CRM software and Microsoft Office Suite.
• Mechanical aptitude with the ability to conceptualize and articulate complex technical information to others.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple accounts and priorities effectively.
• Willingness to travel for customer meetings and on-site visits.

PREFERRED EXPERIENCE & EDUCATION:

• Experience in precision manufacturing, metal forming, or related industries.

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS:

• Highly motivated and results-driven professional.
• Passionate about driving sales growth and fostering strong customer relationships.
• Eager to excel and advance within the organization.
• Skilled at prioritizing and managing multiple projects efficiently.
• Possesses strong organizational skills.
• Excellent verbal and written communication abilities.
• Exceptional interpersonal skills.
• Committed to a team-first attitude, dedicated to delivering a world-class customer experience.
• Goal-oriented with effective problem-solving skills.
• Demonstrates excellent judgment, attention to detail, and personal accountability.
• Strong decision-making capabilities.

WORK ENVIRONMENT:

• A mix of office work, virtual interactions, and on-site customer visits.

The Sales Account Manager role is vital to ensuring customer satisfaction and driving growth. This role is perfect for a self-starter with exceptional interpersonal skills and a proven ability to aggressively pursue new business opportunities while nurturing existing accounts. This position provides an opportunity to collaborate closely with customers, deliver solutions, and contribute to Trans-Matic's reputation as a leader in our industry.