In-Home Client Services Coordinator

Job Description

Job Description

About Us

At Meals on Wheels Western Michigan, our mission is to provide quality nutrition services in a supportive environment to promote the health and independence of older adults in Kent and Allegan Counties. We do this by offering a range of programs — including home‑delivered meals, community dining sites, and senior pantry — that help seniors live independently, stay connected and thrive in their own homes. Meals on Wheels delivers more than just food, we deliver kindness, companionship and hope — ensuring that no senior is hungry or forgotten. Our core values shape how we work, how we treat others, and how we support our community. They are:

• Treat People Well. We work hard to create a respectful environment where kindness, inclusivity and understanding are paramount.

• Do the Right Thing. We own our mistakes and follow through on our commitments.
• Be a Team Player. We listen, we pitch in and we are always thinking beyond our immediate team.

• Aim for Excellence. We innovate often, we stay curious and learn from our mistakes.

About this role:

Want to help fight hunger in Western Michigan? Do you enjoy building meaningful connections with older adults and supporting their independence?

As the In-Home Care Services Coordinator at Meals on Wheels Western Michigan, you will play a meaningful role in ensuring that older adults maintain the programmatic services to remain healthy and independent. Reporting to the Home Delivered Meals Program Manager, you will be responsible for the in‑home and phone assessments of home‑delivered meal clients.

In this role you will:

• First and foremost, align with our mission and values as an organization
• Conduct in-home and phone client assessments to determine program eligibility, food insecurity risks, and appropriate service levels.
• Maintain electronic client records, including information gathered from client assessments
• Assist clients with program navigation, and make appropriate referrals to other community resources
• Report suspected or confirmed abuse, neglect, or exploitation
• Work primarily remotely with some in-office meetings and trainings.

What you’ll Bring:

• Valid driver’s license and reliable transportation required, with the ability to travel throughout the designated service area daily
• Driving record acceptable to Meals on Wheels insurance company
• Strong time‑management skills with the ability to independently manage competing priorities effectively
• Access to a private home office space with reliable internet connection suitable for confidential work
• Exceptional communication skills, both written and verbal, with the ability to engage effectively with clients, team members, and community partners.
• Acceptable criminal background

What’s In it for you:

We don’t do fine print and mystery perks. Here’s what we offer and what you can count on:

• Work life balance
• Impact on our community and incredible team members
• Competitive compensation
• Comprehensive health, dental and vision insurance eligible day one (1) of employment
• Company match for both HSA and 401(k) dollars – eligible to participate immediately!
• Life insurance, short and long-term disability, Health Savings and Flexible Dependent Care Spending Account options
• PTO to rest and recharge along with paid holidays
• Employee Assistance Program to provide you and your household members with free, confidential support.

We believe that diversity, equity, and inclusion are not only essential values but also powerful drivers of our innovation and success both internally and with our clients. We invite individuals from all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, hairstyle, or any other characteristic to apply.

Note: Reasonable accommodations can be arranged for individuals with disabilities. Working conditions are subject to modification as necessary.