Assistant Manager

Job Overview

Beyond managers are responsible for the overall operations of a store, including customer service and food/drink consistency, team performance, enforcement of store policies and procedures and execution of brand excellence.
Requirements:
In order to effectively lead the team, our Managers must possess the following qualities:

• Positive and engaging attitude
• Excellent communication skills
• Outstanding customer service skills
• Detail oriented
• Creative problem solving skills
• Professional demeanor with team and guests
• Ability to master extensive product knowledge and understanding of our menu, loyalty processing and third-party platforms.
• Ability to balance supply and demand while facilitating back prep and placing stock orders
• Passion to lead by example: act with honesty, integrity and outstanding work ethic

Responsibilities:
➔ Manage overall store operations and report to General Manager ➔ Motivate the team to provide an excellent customer service experience to all guests➔ Assist General Manager with hiring and onboarding procedures ➔ Assist General Manager with training procedures➔ Assist General Manager with scheduling procedures➔ Recognize team members for outstanding work performance and provide constructive feedback when needed➔ Understand and enforce store policies while creating a positive and productive work environment➔ Ensure orders are prepared according to recipe and procedure ➔ Maintain excellent drink/food consistency and quality➔ Promote guest loyalty and awareness of our offerings➔ Oversee the sanitation of the entire facility, including workstations, equipment, utensils and lobby.➔ Ensure facility compliance with food safety and health codes➔ Keep inventory stocked and organized➔ Maintain all equipment in good working condition➔ Ensure retail cooler is properly stocked and organized➔ Manage cash and deposits accurately, ensuring the actual cash amount is consistent with the POS system➔ Participate in ongoing training and development as designated by upper management➔ Drive and manage operational and procedural changes ➔ Provide feedback and suggestions to the company
Pay: $14 an hour + tips