Customer Service Representative
Schedule: Monday-Friday, 10:30am-7pm EST
Overtime required as needed
What You Will Do –
As a Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
- Provide phone and email support for inquiries from sales and healthcare professionals
- Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
- Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
- Understand, interpret, and explain detailed information of processes and procedures
- Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
- Demonstrate flexibility in responding to new and rapidly changing situations and environment
- Demonstrate an understanding of how decisions impact customers, markets and sales representatives
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
What you need -
Required -
- HS diploma or equivalent
- 2 years of direct Customer Service and/or Call Center Experience
Preferred -
- Bachelors Degree
- ERP experience (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.)
$21.28 – $34.82 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
Posted Date: 03/16/2026
This role will be posted for a minimum of 3 days.
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