Customer Service Representative

About the Role

We are seeking a Customer Service Representative to join a high-volume call center team supporting healthcare and pharmacy benefit inquiries. This role involves handling inbound calls, answering questions about prior authorizations, and providing accurate information while maintaining confidentiality.

Key Responsibilities

• Handle 50–100 inbound calls per day, plus follow-up calls and emails.
• Answer questions related to prior authorization, general inquiries, and confidential information.
• Enter and update information accurately across multiple systems.
• Maintain high standards of quality and accuracy in all interactions.
• Participate in mandatory training and testing (average score of 90% required).

Requirements

Must Have:

• At least 1 year of recent high-volume call center experience (within the last 2–3 years).
• Strong customer service skills and attention to detail.
• Typing speed of at least 30 WPM.
• Proficiency with computers and ability to navigate multiple systems.
• Stable job tenure (no jumpy resumes).

Nice to Have:

• Pharmacy Technician certification.
• Bilingual skills.

Employee Value Proposition

• Opportunity for growth and advancement into Tier 2 roles (pay increase to $22/hr).
• Extensive industry training in pharmacy benefit management.
• Potential for conversion to full-time employment (typically 8–9 months).
• Access to benefits upon conversion, including tuition reimbursement, quarterly bonuses, and discounts on travel and entertainment.
• Career paths beyond CSR, including Quality, Client Administration, Workforce & Reporting, and Management.

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Plymouth,MI.

This position is anticipated to close on Jan 9, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.