National Portfolio - Client & Vendor Relationship Coordinator

Job Description

Job Description

Brilar is an industry leading Commercial Landscape Maintenance and Snow Management firm that services clients across the country. It is our mission to be a premiere and sought-after employer known for providing high quality service, to be profitable in all we do, and to have a healthy culture rich in safety, mutually beneficial relationships, and continuous improvement.

As a Client and Vendor Relationship Coordinator, you will work with a team of professionals dedicated to total client satisfaction. This role is critically important to our growth and success. Our mission is to be a premiere and sought-after employer known for providing high quality service, to be profitable in all we do, and to have a healthy culture rich in safety, mutually beneficial relationships, and continuous improvement. The Client and Vendor Relationship Coordinator will play a major part in advancing our mission by overseeing all facets of client satisfaction within the vendor service model.

Responsibilities:

• Enthusiastically support, promote, and adhere to our Core Values: accountability, continuous improvement, win/win (1+1=3), unity, integrity, safety, and respect
• Support, adhere to, and enforce company policies
• Attentively monitor and respond to client concerns and issues
• Follow through on service issues that need improvement
• Contract set-up, ongoing monitoring, and invoices from our internal system
• Assist fellow team members with secondary revenue opportunities set-up and delivery to client
• Process vendor invoices, verifying reporting requirements are complete and complete internal process to ensure timely payment to vendors
• Oversee internal and external systems to review vendor performance and compliance
• Identify and make recommendations to the upper management regarding failing vendors
• Act as a liaison between vendors and other team members
• As needed, cooperate with the sourcing and recruitment team to dispatch back-up vendors or source new vendors
• Help identify service priorities on sites and offer directions to vendors based on client's immediate business needs
• Always representing the company and brand in a positive manner
• Continue to develop and improve skills and techniques through a commitment to continuous improvement
• Stay well-informed of changes and advances in the industry
• Some on-call and emergency responses may be necessary

Requirements:

• Associate's degree preferred or equivalent work experience in a customer service industry that uses a vendor network to complete contract requirements.
• A flexible individual who understands urgent business matters may require extra commitment when necessary
• Ability to influence and persuade, develop, and maintain professional relationships
• Comfortable with change
• Demonstration of critical thinking and problem solving
• Ability to multitask, prioritize and work independently while maintaining strong attention to detail
• Highly motivated self-starter
• Possess exceptional written and verbal communication skills
• Strong computer skills including Word, PowerPoint, Outlook, and expert level proficiency in Excel
• Experience working in a position with extensive outbound call requirements
• Must pass a pre-employment drug screen and is subject to reasonable suspicion and post incident drug testing
• Satisfactory background check
• Must sign confidentiality, non-disclosure, non-solicit agreement

Brilar is an equal opportunity, E-Verify employer, and a drug-free workplace