Night Audit (FT or PT)

: Job Summary The primary responsibility of the Night Audit position is to accurately record and reconcile all resort transactions with the highest rate of accuracy to prepare for the next business day. The role also serves as after hour guest reception for check-in and switchboard needs. This is a third shift position with work hours of midnight-8am. Job Duties and Responsibilities

• Audit hotel paperwork to ensure the day has balanced.
• Posts room charges and taxes to guest accounts.
• Verifies all account postings and balances.
• Verifies all hotel paperwork is correct and balanced.
• Runs preliminary reports.
• Processes no shows and close of day.
• Register arriving guests while implementing Crystal Mountain service standards.
• Settle guest accounts with the ability to make good business decisions regarding discounts.
• Resolves or refers to Management all guest concerns, complaints or suggestions in continuous effort to provide superior guest service.
• Remains current emergency procedures.
• Remains current on groups and property events as they relate to special needs for banks, etc.
• Dispatch Guest Service Attendants, Security and Maintenance for any after hour needs.
• Ensures guests' profiles are properly noted in the SMS for issues which occurred and alert appropriate hotel department via hot sheet.
• Provide courteous service to guests, internal guests, and co-workers.
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Attends appropriate resort meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with resort standards
• Complies with required safety regulations and procedures
• Complies with resort standards, policies and rules
• Work closely with other third shift staff to ensure guest needs are met at night.
• Remains current with resort information and changes.
• Other duties as directed by management.

Job Specifications Competencies:

• Previous experience in a bank, hotel, front desk and or accounting field preferred.
• Working knowledge of computer software to include Word, Excel, F&B POS systems, SMSHost helpful.
• Must be knowledgeable in making reservations for after hour calls.
• Thorough knowledge of standard accounting procedures and systems.
• Due to the third shift of the job excellent attendance required.
• Cash handling and reconciling experience required.
• Polite, friendly, and helpful to guests, management and fellow employees
• Ability to operate basic office equipment, to include multi-line phone.
• Communicate effectively both orally and in writing. Thoughtful use of email as a tool.
• Organize and write procedures in a logical/methodical manner.
• Good time management skills
• Excellent attention to detail
• Maintain appearance standards as outlined in departmental and Crystal Mountain policies.
• Able to maintain confidential information

Education:

• High School Diploma or GED required. AA/AS degree in accounting preferred.
• Combination of education and experience that enables performance of all aspects of the position.

Physical & Other Requirements:

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and /or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to work flexible schedule to include weekends and holidays
• Pre-employment MS Office and keyboarding skill testing required.
• Non-smoking candidates preferred.

Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2020 Bronze Level Veteran Friendly Employer. Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit