Digital Banking Specialist

We are a community bank that has been established since 1887. We believe in the core values of respect, ownership, community, strength and knowledge and are looking for someone who shares those same values.

Digital Banking Specialists are responsible for a variety of duties to support the digital banking functions of Range Bank, always providing excellent and consistent service to internal and external customers. Position is located at our McClellan branch, with schedule to include hours between 8:30 a.m. and 5:00 p.m. Monday-Friday.

Primary Responsibilities

• Responds to digital banking support requests from customers and employees, and provides appropriate solutions, or makes appropriate referrals/recommendations to other departments
• Analyzes, troubleshoots, and resolves technical issues for customer-facing technology, such as: digital banking, mobile apps, bill pay, mobile & remote deposit capture, debit cards, etc.
• Assists with setup, maintenance, and support relating to new and existing digital banking products 
• Participates in other projects and initiatives, as required, contributing to the continued improvement of overall company performance
• Provides excellent customer service in a friendly and professional manner
• Adheres to Range Bank policies and procedures 
• Upholds the highest level of confidentiality and cyber security awareness 

Minimum Requirements

• High school diploma
• 1-3 years experience in a related position
• Advanced knowledge of Microsoft Office
• Demonstrates strong attention to detail and problem solving skills
• Excellent interpersonal/customer service skills
• Strong familiarity with digital banking systems
  
  

Preferred Qualifications

• Some college education or degree in a related field
  
  

Full Time Benefits include:

• Paid time off (2 weeks to start)
• Volunteer time off (1 day per year)
• Paid holidays (9.5 days per year)
• Health insurance through Blue Cross Blue Shield of Michigan
• Telehealth with $0 copay
• HSA plan options, including employer contribution
• Vision
• Dental
• 401(k) retirement plan with up to 6% match (after 1 year)
• Short term disability insurances (paid 100% by company)
• Long term disability insurance (paid 100% by company)
• Life insurance (paid 100% by company)
• Voluntary life insurance
• Employee Assistance Program
• Employee Stock Purchase Plan

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.