Customer service assistant

Job Title: Customer Service Assistant

Location: Adrian, MI - Lenawee Service Center

FLSA: Full Time - Non-Exempt

Close Date: Open Until Suitable Candidate is Selected



Overview
Come join an organization that positively impacts our communities. Michigan Works! Southeast (MWSE) is the Michigan Works! agency servicing the counties of Jackson, Hillsdale, Lenawee, Livingston and Washtenaw. MWSE is focused on meeting the talent demands of local employers and developing talent for the 21st century economy. MWSE delivers services that help businesses find the skilled workers they need and provides a competitive advantage for career seekers.

Job Summary
The Customer Service Assistant performs consistent quality support services to customers accessing the Michigan Works! Service Center, employers and MWSE staff. Performs routine clerical duties including data entry, correspondence, preparing reports and assisting job seekers in the Pure Michigan Talent Connect registration process. The Customer Service Assistant may also perform follow-up activities and assist with the job search documents including resumes, cover letters, applications and other materials.

Essential Duties and Responsibilities

• Provide excellent customer service to all clients and partners
• Assist Unemployment Insurance (UI) claimants in registering for work as required by the Unemployment Insurance Agency (UIA)
• Ensure compliance with UI work requirements
• Assist job seekers in the Pure Michigan Talent Connect registration process
• Comply with the Wagner-Peyser Act regulations, and the Employment Services State Polices and Manual including mandated processes for serving populations such as the Veterans and persons with disabilities
• Enter data into multiple computer databases including registering customers/employers in data tracking systems
• Develop and download customized reports according to customer, employer or management needs
• Provide administrative assistance to staff including grant processing, preparing correspondence, reports, copying, maintaining and creating new files
• Work with data specialists to coordinate data information sharing
• May assist in follow-up activities including contacting customers to determine employment status and service needs
• Identify customer needs and direct them to relevant activities within service center or to partners
• May explain program services and refer to appropriate program or staff members
• Assist with Service Center coverage
• Work with MWSE staff to coordinate community events and events held at the Service Center
• May post employer jobs on the Pure Michigan Talent Connect website
• May prepare and distribute calendars of workshops, job fairs and other events
• Properly answer telephone and route calls
• Order required office supplies with supervisor's approval
• Assist Service Center Manager with processing support services and training requests
• Handle stress appropriately and interact well with others

Qualifications
All Michigan Works! Southeast team members are expected to be technically competent and committed to continuous development of their skills. The following skills, knowledge and education or certifications are specifically required for this position:

• High school diploma or equivalent; Associates or specialized business training preferred
• One year office experience, preferably in workforce, education, or human services setting
• Proficient with Microsoft Office Suite including, Word, Excel, PowerPoint and Outlook
• Excellent communication and interpersonal skills required
• Ability to interact with employees and customers in a professional manner at all times including during stressful situations is required
• Travel between service centers as necessary to meet the needs of the organization

Compensation
$14.50 - $19.33 per hour with an excellent benefit package including medical, dental, and optical insurance; paid holidays; paid time off; and 457 retirement savings with employer match.

Application Process:
Apply online at the Michigan Works! Southeast website:
Questions regarding the application process may be directed to [email protected]

Michigan Works! Southeast provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, veteran status, political affiliation or belief, physical or mental disability, genetic information, age, sexual orientation, gender identity, height, weight, or any other legally protected status in accordance with applicable federal, state and local laws..