Warranty & Claims Administrator
- Manage end-to-end claim processes, including submission, reconciliation, and financial recovery.
- Ensure claims are accurate, compliant, and supported with complete documentation.
- Handle OEM communications, denials, short-pays, and chargebacks professionally, escalating and disputing as needed.
- Approve write-offs/credits within delegated authority limits.
- Track KPIs, monitor backlog, and provide actionable updates to leadership.
- Train and coach internal teams to improve claim quality and prevent recurring issues.
- Bachelor’s degree in business administration, operations, finance, or related field preferred; equivalent experience considered.
- 3–5 years in OEM warranty administration, claims management, service operations, or similar roles (material handling, automotive, heavy equipment, industrial service, or comparable OEM environments preferred).
- Proven success managing denials, short-pays, and chargebacks, driving disputes to resolution.
- Experience with ERP/service systems and OEM warranty portals; proficient in MS Office Suite (Excel required).
- Highly organized, quality-focused, and able to manage multiple priorities independently.
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