Receptionist and Customer Service Representative

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Job Title: Receptionist and Customer Support Representative

Pop Daddy Snacks is a premium snack food company that is family owned and operated based in Howell, MI. Due to our rapid growth, we have created this new position as a support position to relieve some of the duties that were shared by our front office team.

Job Summary: We are seeking a dynamic and customer-oriented individual to join our team as a Receptionist and Customer Support Representative. The ideal candidate will handle incoming calls, provide excellent customer service, perform data entry tasks, and offer support for our eCommerce operations. This position plays a crucial role in ensuring positive interactions with customers while efficiently managing administrative duties.

Responsibilities:

• Answering Phones: Professionally and courteously handle incoming calls, directing them to the appropriate departments or individuals.
• Customer Service: Interact with customers via phone, email, or in-person, addressing inquiries, resolving issues, and providing information about products or services.
• Data Entry: Accurately input and maintain customer information, orders, and inventory data into databases or eCommerce platforms.
• eCommerce Support: Assist in managing online orders, processing transactions, resolving customer concerns related to online purchases, and updating product listings.
• Administrative Support: Provide administrative assistance such as filing, organizing documents, scheduling appointments, and handling correspondence as needed.
• Maintain Professionalism: Ensure a welcoming and professional atmosphere in the reception area, assisting visitors and maintaining a tidy workspace.

Requirements:

• Proven experience in customer service and/or receptionist roles preferred.
• Strong communication skills, both verbal and written.
• Proficiency in using computers and familiarity with data entry software.
• Excellent organizational skills with high attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of eCommerce platforms and order management systems is a plus.
• Professional demeanor and a customer-centric approach.

Preferred Qualifications:

• High school diploma or equivalent; additional experience in Office Management, Customer Service or related field is a plus.
• Prior experience in supporting eCommerce operations or familiarity with online retail platforms.
• Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).

Work Environment:

• This role operates in an office setting, involving extensive computer use and customer interaction.
• Work hours are Monday - Friday / 8:00 - 4:30pm / Some overtime may be required.
• Work location is in person

Benefits:

• Pay Range - $18 - $22 per hour, depending on experience.
• Paid Time Off
• Holiday Pay
• Health Insurance
• Dental Insurance
• Vision Insurance
• Ancillary insurances available such as life insurance, short and long term disability, pet insurance, savings plans etc.
• Employee FREE and discounted product

Note: This is intended to convey information essential to understanding the scope of the role. Duties and responsibilities may be subject to change or modification based on business requirements.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person