Production Field Service Technician - Southfield MI

Position Summary

Applied Innovation is seeking a skilled and customer-focused Production Print Service Technician to join our service team covering the Detroit and Toledo markets. In this role, you will perform on-site repairs and preventative maintenance on Canon and Ricoh production and high-volume print equipment while delivering exceptional customer service. You will be a critical part of our collaborative service environment and will be fully equipped with a company vehicle, laptop, tools, training, and phone plan options to support your success. Training will be provided for the right candidate; prior production print service experience is preferred.

Key Responsibilities

• Repair, troubleshoot, and maintain high-speed production print equipment and related accessories

• Manage an assigned service territory while delivering Applied Innovation’s high standards of service quality and responsiveness

• Collaborate with fellow technicians and internal teams to ensure customer service needs are met efficiently

• Maintain accurate inventory of parts, tools, and service documentation

• Perform preventative maintenance to maximize equipment uptime

• Represent Applied Innovation professionally in all customer interactions, you are the face of the company

• Safely operate a company-provided vehicle while traveling between customer locations

Qualifications & Requirements

• Valid driver’s license with a good driving record

• High school diploma or equivalent (additional education a plus)

• Prior experience servicing production or high-volume print equipment preferred

• Factory certifications from Canon and/or Ricoh preferred , but not required

• Working knowledge of print drivers and basic network communication is helpful

• Proven mechanical and technical troubleshooting skills

• Strong organization, communication, planning, and time management abilities

• Ability to work independently with a self-motivated mindset

Benefits

Applied Innovation offers a competitive and comprehensive benefits package, including:

• Medical, dental, and life insurance starting on your 31st day of employment

• Short-term disability coverage

• 401(k) retirement plan with company match up to $1,900 annually

• Paid vacation and paid holidays

• Company vehicle, tools, laptop, and ongoing training