Case Management Coordinator - Low Intensity
- Demonstrates the ability to engage individuals in a welcoming, hopeful, and empathic manner regardless of disability or phase of recovery.
- Maintains regular contact with assigned individuals, meeting with each person at least quarterly to monitor stability, medication adherence, and continued engagement in services.
- Provides brief, recovery-oriented support, education, and coaching related to medication management, wellness strategies, and self-management skills.
- Coordinates care with psychiatrists, nurses, therapists, and other internal providers to support continuity of services, including facilitating appointments, medication refills, and communication across the care team.
- Completes required assessments and documentation accurately and within established timeframes, including annual LOCUS and SDOH assessments, in accordance with CCBHC, Medicaid, and agency requirements.
- Monitors changes in functioning, engagement, or risk indicators and follows established workflows for consultation, reassessment, or referral to higher-intensity services when clinically indicated.
- Assists individuals in identifying and accessing appropriate supports and resources, including transportation, benefits, peer supports, and other community-based services to promote stability and independence.
- Addresses non-clinical barriers to engagement and supports individuals in building self-efficacy, independent living skills, and recovery-oriented goals.
- Maintains documentation in the electronic health record in compliance with agency standards, regulatory requirements, and payer guidelines.
- Participates in team meetings, case consultations, and supervision to review caseload status, share relevant information, and support coordinated care delivery.
- Ensures paperwork is maintained in accordance with Medicaid, Department of Community Health, and Easterseals MORC policies and procedures.
- Maintains up-to-date knowledge of Medicaid Provider guidelines and other applicable regulatory standards.
- Travels to various locations throughout Oakland County to assess individual needs and support service coordination.
- Demonstrates knowledge of principles of trauma-informed care.
- Provides support and assistance to individuals experiencing trauma-related issues.
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