Customer Service Representative - Mason Area

Job Description

Job Description

Customer Service Representative | Mason, MI

Salary Range: $43,000 - $63,000 depending on experience

Are you a seasoned professional with a passion for excelling in customer service representative? The Pivot Group is committed to fostering meaningful relationships and supporting community growth. We are collaborating with leading companies in Mason seeking Customer Service Representatives to lead and enhance their operations.

The Opportunity

We are working with companies in Mason that are adding Customer Service Representatives to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.

Key Responsibilities

• Process customer orders, inquiries, and requests for quotes for manufactured products.
• Coordinate with production, logistics, and quality control to resolve product or delivery issues.
• Provide accurate information on product specifications, lead times, and shipping schedules.
• Manage customer complaints and returns, ensuring adherence to quality standards and company policies.
• Maintain detailed customer records and communication logs within the CRM system.
• Collaborate with sales and production to provide timely updates on order status and potential delays.
• Educate customers on product features, benefits, and proper usage of manufactured goods.

Recommended Qualifications

• Experience in a customer service role, preferably within manufacturing or industrial environments.
• Proficiency with ERP or CRM software for order processing and customer management.
• Excellent verbal and written communication skills for diverse customer interactions.
• Ability to understand and effectively communicate technical product specifications or industry-specific information.
• Strong problem-solving skills to efficiently resolve customer inquiries and issues.
• Familiarity with manufacturing processes, lead times, and supply chain logistics.

Bonus Qualifications

• Understanding of manufacturing processes or supply chain fundamentals.
• Experience with ERP systems commonly used in manufacturing (e.g., SAP, Oracle).
• Ability to interpret basic technical specifications or product drawings.
• Previous experience in a B2B customer service role, particularly within a technical or industrial sector.

Job Titles That Should Apply

Customer Service Representative, Customer Support Specialist, Client Service Representative, Customer Care Specialist, Help Desk Agent, Contact Center Agent, Customer Success Representative, Service Representative, Support Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.