Quality Assurance Customer Technical Representative

I. Core Activities:

1. Institute and monitor Quality System included.

a. Internal Audits ISO14001 / IATF16949

b. Internal/external standards and specifications Supplier quality manuals.

c. Quality Standard Operating Procedures.

d. Assist in Corrective actions.

e. Assist in Continual Quality Improvement.

f. Assist QS Department Work instructions.

g. Perform claimed material concern internal and external.

h. Provide customer satisfaction.

i. Perform investigation of customer concerns.

j. Disposition of hold and rework materials.

k. Communicating to all mills of any non-conformance material that has been placed on hold.

l. Mill/customer on-site contact. And scheduling the meeting with the Mill reps

m. Interface with internal Sales, Production and Maintenance Departments.

n. Monitor and manage customer and vendor claims.

o. Provide internal and external Quality improvement communication.

p. Assist in APQP

q. Assist with Feed forward maps.

r. Assist in spec approvals.

s. Visit customers multiple times a week / rework material onsite.

2. Has the authority to stop production if necessary to correct quality or safety problems.

II. Knowledge, Skills, Abilities:

1. Statistical Process Control (SPC) skills.

2. Computer skills.

3. Strong technical expertise.

4. Good communication and organization skills.

5. Ability to handle multiple tasks.

6. Knowledge of steel making, processing, stamping, and welding.

III. Work Style:

1. Adherence to company policies and procedures.

2. Arriving punctually at work and good attitude is mandatory.

3. Establish a positive and professional working relationship with division personnel; Maintains professionalism with department employees, customers, vendors and management.

IV. Experience and Education:

1. 5 years’ experience in Q.C. or production of steel service center.

2. College degree: Engineering Metallurgy preferred.

V. Training:

1. Basic Orientation

2. QS Document Training