Account Manager

Job Description

Job Description

Who We Are:

American Repair Maintenance (ARM) began over 25 years ago as a small two-person operation to service several premier video stores. Since that time, we have evolved into a data-driven, full-service repair and preventative maintenance partner across all trades and serving over 20,000 locations in the US of some of the finest retail brands. We are more than just a repair and maintenance company, but are a strategic partner for our customers as we continue to innovate and grow our organization. We work hard to put our customers' needs first, support our team members with a dynamic culture, provide great benefits, and create technology-enabled work processes that make their jobs easier. We know that our strong commitment to people is what sets us apart along with our strong core values that guide our day-to-day operations. These core values ensure we are moving in the right direction which are:

• Collaborate
• Do Whatever it Takes
• Reliable
• Authentic
• Do the Right Thing
• Innovate and be Open to Learn
• Choose to BE an Owner

Who You Are:

We are currently searching for a Key Account Manager (KAM) to join our sales and business development team who will be a culture champion and will relentlessly pursue superior customer service. Due to our exciting growth, we are seeking an additional Key Account Manager who will report directly to the Business Development Director and will offer a unique blend of both transformational and transactional relationship management in all areas of service to our customers[1] [EW2] . It’s perfect for the customer service account strategist who is passionate about people and business development, loves to connect with customers, roll up their sleeves, and know the customers personally.

In this role, you will be able to jump in and make an immediate impact. Specifically, you will:

• First and foremost, resonate with our mission, vision and values as an organization and foster a culture of accountability within our workforce that reflects these values.
• Utilize your 3+ years of account management or customer services experience, along with your Bachelor's degree in business, marketing, or a related field; proven track record of building and maintaining internal and external customer relationships at all levels of an organization; strong understanding of contractual obligations, customer policies, and statement of work (SOW) agreements; ability to develop strategic plans for customer accounts to expand opportunities and drive mutual success to further the company’s strategic objectives.
• Bring business acumen, a drive for results, and a growth mindset to the role to develop and execute organizational strategies.
• Working collaboratively with internal teams (operations, service technicians, etc.) the Key Account Manager creates, strengthens, and maintains long-term relationships with customers by serving as the primary point of contact and escalation of service-related issues, a trusted advisor, and an advocate; proactively exceeding customer service expectations and resolving concerns quickly and effectively with minimal service disruption for all designated customers.
• Conducts regular check-ins and business reviews with customers to assess performance and identify improvement areas.
• Collaborates with cross-functional teams to drive operational efficiency by analyzing customer feedback and internal processes to improve service delivery and enhance the customer experience.
• Ensures all customer contracts, agreements, statements of work, and policies are adhered to with accuracy and consistency.
• Travel required about 25%

What You’ll Get:

Besides working with a great team in a stable and fast-growing company, you’ll receive a competitive base annual salary of $70,000 to $80,000, and

• Competitive medical, dental, and vision insurance
• Company paid life and long-term disability insurance
• Voluntary AD&D and short-term disability insurance
• 401(k) with a 6% match
• Employee Assistance Program
• Paid time off
• 6 paid company holidays
• Flexible work schedule

If you are a strategic account manager who loves to dig in and is looking to join a growing company where you can create a great customer experience and help develop long-lasting, successful relationships, we’d love to talk with you!

Equal Opportunity Employer