Policy Service Specialist

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Job Title: Policy Service Specialist

Work Location: Howell, MI| Worcester, MA | Windsor. CT

Job Type: Temporary Assignment

Work Type: Hybrid

Duration: 9 Months

Shift: Monday-Friday 8:00am-4:30pm.

Job Description

Position Overview/Summary:

• Under direct supervision, this Policy Services Specialist will work from a variety of established procedures to provide support to the respective ML Operations business unit.
• Duties and tasks are varied but standardized and may be of a confidential nature. Resolves routine questions and problems and refers more complex issues to higher levels.
• Aids in the servicing of policies by processing requests, troubleshooting inquiries, answering questions, and performing varied tasks.

Responsibilities/Essential Functions:

• Provides processing support to the business unit and ensures timely and accurate reporting to outside entities.
• Prepares reports and correspondence.
• May provide some telephone and administrative support.
• Maintains data files including basic Excel spreadsheet work, preparing outgoing mail and correspondence, and legal notices.
• Maintains integrity of policy supported documentation.
• Interfaces with other team members to collaborate on daily work or assignments.
• May provide support as needed to other areas.
• Frequent interface with team members and other colleagues providing exceptional communication skills both verbally and written

Required Qualifications, Skills, and Experience:

• Requires 1-3 years of related of related secretarial or administrative experience.
• Working knowledge of insurance experience, a plus.
• High School Diploma required; continuing education preferred.
• Excellent written and verbal communication, interpersonal and organizational skills required.
• Ability to confidently communicate and partner with operations manager and other team members in the department.
• Must be a polished candidate with an energetic personality and eagerness to learn the industry.
• Working knowledge of Microsoft Office, e.g. Outlook, Word and Excel; MS Access knowledge a plus.

Physical Demands and Work Environment:

• Ability to use a personal computer and other standard office equipment.
• Ability to work in a fast-paced environment.
• Ability to sit or stand for long periods of time.

TekWissen Group is an equal opportunity employer supporting workforce diversity.