Truestream Solutions Representative

Job Description

Job Description

Truestream Solutions Representative

Great Lakes Energy is looking for a Truestream solutions representative to support and coordinate fiber service transactions between customers and Truestream technicians.

Who We Are

For over 85 years, Great Lakes Energy has powered rural communities across 26 counties in western and northern Michigan. As the third-largest Michigan-based electric utility and the state's largest member-owned power company, we serve over 128,000 meters with pride. Beyond delivering reliable electricity, we are leaders in advanced fiber technology through Truestream, our communication solutions subsidiary.

At Great Lakes Energy, we prioritize enriching the lives of our community members and employees. With over 300 team members, we're more than just colleagues-we're a close-knit family, united by a shared vision of growth, innovation, and community service.

A Day in The Life of a Truestream Solutions Representative

Truestream solutions representative duties at GLE are all about variety. You spend a fair amount of your day on the phone assisting members and coordinating construction, service sales, installation, billing, provisioning, and integration efforts. You act as a "traffic director" of sorts, coordinating between customer needs and technician scheduling. You create, adjust and process work orders, service orders, and forms. You coordinate and schedule appointments for the technicians and take care of the paperwork to get the job done.

Who You Are

You're the kind of person who thrives in a fast-paced environment and multi-tasking is second nature to you. You like variety in your day and feel accomplished after a hard day's work. You're familiar with a variety of computer programs and you find it easy to communicate with others without face-to-face contact. Teamwork is important to you, and you enjoy scheduling and coordination. Your high school education and customer service experience is considered relatable from many different industries. We would love to see broadband or utility coordination, but any customer service experience may be considered for this entry-level role.

What's in It for You?

We believe our people are our greatest asset and our benefits reflect that. From the expected to the exceptional, our offerings are designed to support you and your family at every stage of life. We provide a well-rounded package that includes medical, dental, and vision coverage, paid time off, parental leave, adoption assistance, tuition reimbursement, life insurance, and robust retirement plans - just to name a few.

How To Apply

This is more than a job; it's a journey of innovation and collaboration. So, if you're ready to dive into a day filled with challenges, solutions, and making a real impact, come join us. Your expertise will shape the way we power the future.

We know your time is valuable and that's why our application is short. Grab your resume and answer a few short questions at the link below.

Great Lakes Energy is an equal opportunity provider and employer.