Customer Service Representative
Overview
Join our dynamic team as a Customer Service Representative in Walker, MI! We are looking for enthusiastic individuals who are passionate about providing exceptional service and support to our valued customers. In this role, you will be the first point of contact for our clients, helping them navigate their inquiries and ensuring a positive experience with our company. If you thrive in a fast-paced environment and enjoy problem-solving, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services to assist customers in making informed decisions.
- Resolve customer complaints and issues with empathy and efficiency.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve service processes and enhance customer satisfaction.
- Stay updated on product knowledge and company policies to provide the best support.
- Assist in training new team members as needed.
Qualifications
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and manage time effectively.
- Proficiency in using customer service software and Microsoft Office Suite.
- Positive attitude and a willingness to learn and grow within the company.
You should be proficient in:
- Customer Service
- Measuring and Quoting
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