Team Leader I
- Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.
- Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.
- Select, train, develop, appraise and counsel support staff personnel.
- I nterface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
- Monitor and analyze proficiency and quality efforts subordinate personnel.
- Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration.
- Recommend and implement new or improved systems which will enhance or expedite work.
- O ther duties may be assigned.
- Bachelor's Degree in related field preferred.
- A minimum of 60 college credits is required.
- Three (3) years customer service, or claims processing, or membership and billing experience required .
- Two (2) years experience in a leadership role preferred.
- Detailed knowledge of assigned BCBSM department(s)/area(s) including all applicable policies, procedures and processes as preferred.
- Strong organizational, planning, analytical and communication skills.
- Other related skills and/or abilities may be required to perform this job.
Must pass Team Leader selection system.
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