Customer Service Associate

Allied Insurance Managers Inc.
Rochester, MI

Job Description

Job Description

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply. Compensation:

$50,000

Responsibilities:
  • Identify common customer issues and bring them to the attention of the team
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
  • Maintain customer accounts and update with new account information as needed
  • Regularly meet with sales lead to receive the newest service and product knowledge
Qualifications:
  • High school diploma, G.E.D. or equivalent
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Previous work in a customer-facing position
About Company

Allied Insurance Managers, Inc. has provided insurance and risk management solutions to businesses and individuals since 1987. As an independent agency, we represent a broad spectrum of national, regional, and domestic insurance companies. This allows us to find our customers the most comprehensive, cost-effective insurance solutions today and in the future.

We also offer the following benefits:

  • Medical, Dental & Vision Insurance Package
  • Disability and Life Insurance Package
  • Paid Vacation & Holidays
  • 410(k) Profit Sharing Plan
  • Career Advancement Opportunities

Higher compensation is negotiable based on experience.

Applicants must complete an assessment to be considered.

Posted 2026-03-23

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