Security Communications Specialist

DK Security
Grand Rapids, MI
Overview

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.

DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team!

Job Skills / Requirements

IN PERSON PART TIME POSITION

SCOPE: Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate management team as well as our supervisors and employees out in the field, and ultimately our customers and clients. In addition, the Command Center Operators are responsible for operating a multi-line switchboard, processing pre-employment background screening, processing company wide payroll, and most importantly providing outstanding customer service.

Schedule

Weekend Command Center Operator

Part Time

Weekend availability required

Compensation

  • Rate of Pay: $17.00/hour

LOCATION: Kentwood, MI

Job Description/Responsibilities

  • Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.
  • Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
  • Follow procedures in dispatching personnel for emergency and non-emergency response.
  • Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
  • Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.
  • Process and report background screen requests.
  • Process payroll companywide.
  • Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.
  • Monitor CCTV system using recording devices.
  • Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.
  • Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.
  • Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc.
  • Must follow site specific post guidelines.
  • Document daily activities and incident reports.
  • Other duties as assigned.

Qualifications

  • Must be at least 18 years old or older.
  • Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude, is required.
  • Must have impeccable grooming.
  • Must possess above average customer service skills.
  • Must have high school diploma or GED as well as some college experience.
  • Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public.
  • Must have excellent attention to detail and accuracy.
  • Thorough knowledge of emergency procedures; ability to manage emergency situations while handling normal control center functions.
  • Ability to multi-task multiple job duties while maintaining confidentiality.
  • Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
  • Ability to effectively interact with professional personnel at all levels within the corporation, outside agencies and general public.
  • Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner. These include the ability to read and write the English language and interpret documents such as safety rules, operating procedures, maintenance instructions and reports.

Education Requirements (All)

High School Diploma or GED
Posted 2025-11-03

Recommended Jobs

Mechanical Test Technician

G-TECH Services
Milford, MI

Job Description Job Description 1st Shift (M-F 7 a.m. - 3:30 p.m.) This individual will support two groups: The ceiling/splash group responsibilities include hooking up an airflow machine to the…

View Details
Posted 2025-11-04

Branch Operations Lead- Uptown Detroit- Detroit, MI

JPMorgan Chase & Co.
Detroit, MI

Job Description At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by …

View Details
Posted 2025-11-03

Senior Manager Clinical Study Lead (Oncology)

Regeneron
Warren, MI

The Senior Clinical Study Lead (CSL) is expected to operate with high-degree of independence and is accountable for the global execution of assigned large and/or complex clinical trials from study …

View Details
Posted 2025-09-19

Certified Elementary Teacher

Phalen Leadership Academies
Redford, MI

The Opportunity : PLA teachers are passionate and devoted leaders bringing creativity and rigor to our classrooms to support an improved learning experience for our scholars. Our teachers are…

View Details
Posted 2025-10-27

Construction Project Manager - Water/Wastewater Plants

System One
Taylor, MI

As a Construction Project Manager, you will oversee onsite construction engineering activities for industrial projects, primarily focusing on Water/Wastewater Treatment plants, but also including fac…

View Details
Posted 2025-09-08

Audit Manager

Dennis, Gartland & Niergarth
Traverse City, MI

If you're serious about your accounting career and making a difference in your community, we invite you to explore our Audit Manager opportunity at Dennis, Gartland & Niergarth. Our Audit Manager a…

View Details
Posted 2025-10-09

Cook

Green Acres of Lowell
Lowell, MI

Part-Time Cook — Assisted Living Community ($500 Sign-On Bonus!) Location: Green Acres of Lowell — 11530 Fulton St, Lowell, MI Pay: $17.00–$18.00 per hour Job Type: Part-time (approximate…

View Details
Posted 2025-11-06

Restaurant Manager

Bowdies, LLC
Saugatuck, MI

Job Description Job Description Do you have a passion for exceptional dining experiences? Are you a skilled leader who thrives in a fast-paced environment? Then Bowdie's Chophouse is the perfect …

View Details
Posted 2025-10-13

Registered Nurse (RN) - Behavioral Health - Mental Health - $28.90 to $41.00 Per Hour Plus Up to 12k Sign on

MASC Medical
Grand Rapids, MI

Registered Nurse (RN) - $28.90 to $41.00 Per Hour Plus Up to 12k Sign on Grand Rapids, Michigan A Registered Nurse is responsible and accountable to perform the nursing process as a basis…

View Details
Posted 2025-10-27

Chiropractic Assistant and Front Desk

DR BRIDGET A DEVLIN PLLC
Ferndale, MI

Job Description Job Description This is the perfect position for someone looking for a rewarding career in healthcare or anyone interested in the health and wellness field! We have an immediate o…

View Details
Posted 2025-08-06