Client Itinerary Management Specialist

Pinell Studios
Grand Rapids, MI

We are hiring a Client Itinerary Management Specialist to assist individuals and families with organizing seamless and well-documented travel arrangements. This role focuses on logistics coordination, scheduling accuracy, and proactive client support to ensure every detail is managed efficiently.

You will collaborate with clients to understand their travel goals, timelines, and financial guidelines. Responsibilities include researching accommodations and transportation, coordinating bookings, confirming reservations, and preparing comprehensive itineraries. Maintaining clear documentation, tracking confirmations, and updating records within internal systems are critical components of the position. When adjustments or modifications are necessary, you will respond promptly to maintain continuity and client confidence.

This opportunity is designed for professionals who excel in organization, time management, and service delivery. The role prioritizes structured coordination and dependable administrative support rather than commission-driven sales.

Key Responsibilities

  • Gather and document travel planning information

  • Research and compare lodging and transportation options

  • Coordinate reservations and verify confirmations

  • Develop detailed itineraries and scheduling documents

  • Provide consistent communication and follow-up

  • Maintain accurate booking records

Qualifications

  • Excellent communication skills

  • Strong multitasking and organizational abilities

  • Detail-oriented with problem-solving capability

  • Experience in customer service or coordination preferred

What We Offer

  • Flexible work environment

  • Structured training and ongoing guidance

  • Access to planning systems and supplier networks

  • Advancement and development opportunities

Posted 2026-02-17

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