Nice CXOne Architect (1115152)
Detroit, MI
Salary: $120,000.00 USD Annually - $150,000.00 USD Annually Description: You must be able to accept w2 employment without sponsorship. Not open for c2c arrangements. NICE CXone Architect (Remote – Client in Detroit) About the Role The NICE CXone Architect will lead the design and implementation of enterprise‑scale contact center solutions, driving the migration from Cisco UCCE/UCCX to NICE CXone. This role defines the end‑to‑end architecture, ensures platform scalability and security, and provides technical leadership across integrations and deployment. Key Responsibilities- Lead the migration from Cisco UCCE/UCCX to NICE CXone cloud solutions.
- Define the overall enterprise contact center architecture, ensuring scalability, security, and compliance.
- Design end‑to‑end NICE CXone architectures, including routing, channels, and workforce systems.
- Map Cisco capabilities to NICE CXone modules to ensure feature parity.
- Develop a migration roadmap, including phased cutovers and risk mitigation strategies.
- Define integration patterns for CRM, WFM, reporting, telephony, and middleware systems.
- Provide architectural guidance to developers, engineers, and cross‑functional teams.
- Review and approve solution designs, scripts, and system integrations.
- Deep expertise in NICE CXone architecture and Cisco UCCE/UCCX platforms.
- Strong understanding of SIP, VoIP, telephony, and cloud infrastructure (AWS/Azure).
- Experience with APIs, middleware
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