Project Coordination Manager

Job Description

Job Description

Lakeside Surfaces is a premier fabricator of quartz, granite, and porcelain surfaces, catering to a diverse range of applications in both residential and commercial sectors. Our expertise extends beyond simple countertops – we specialize in fabricating and installing custom pieces that transform spaces, including:

• Countertops

• Shower walls

• Fireplaces

• Outdoor kitchens

• And much more!

Each project we undertake is crafted with meticulous care and attention to detail. Our commitment to excellence ensures that every surface not only captivates with its stunning appearance but also delivers unparalleled durability and functionality. At Lakeside Surfaces, we don't just create surfaces; we bring visions to life, enhancing spaces with beauty and practicality.

We are currently seeking skilled individuals to join our team of craftsmen and innovators. If you have a passion for creating exceptional custom surfaces and share our dedication to quality and customer satisfaction, we invite you to explore the exciting career opportunities at Lakeside Surfaces.

The primary responsibility of a Job Coordination Manager is to oversee the Job Coordinator/Project Manager team’s daily operations and ongoing development. The Job Coordination Manager will work under the direction of the VP of Operations to ensure positive customer service, profitability, and departmental performance outcomes. Department support and development through training, process improvement, and tool and resource development is the primary focus of the Job Coordination Manager. Establishing KPIs and baseline performance metrics will provide a foundation for ongoing development and benchmarking of progress.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide daily support of and oversight to the Job Coordinator/Project Manager team.
• Assign jobs to Job Coordinators to ensure balanced workload and proper job management.
• Audit Order Confirmation for price list adherence, identification of process and system gaps for improvement, etc.
• Develop enhanced job coordinator training resources in coordination with the Customer Service Supervisor for continuity between Customer Service Teams (Inside Sales (Estimating, CSRs) and Project Services Teams (Job Coordinator/Project Mangaer).
• Administer and maintain records for New Hire and Ongoing Training programs.
• Identify Professional development opportunities with team members related to individual goals and company need/opportunity.
• Maintain process reference material and work instructions.
• Identify and Coordinate process improvement changes with relevant department leads to address CQI initiatives.
• Implement KPI program to ensure department performance encourages completion, profitability, and service goals.
• Monitor Cancelled/Incomplete Appointments for timely resolution and assessment of fees as applicable.

MINIMUM JOB QUALIFICATIONS

• Minimum 2 years Project Management experience
• Minimum 2 years of experience in sales, estimating, construction, or architectural design or drafting
• High Degree of professionalism.
• Good time management skills with a problem-solving attitude
• Strong (Verbal & Written) communication skills with an ability to build relationships
• Ability to be punctual and ready to work
• Strong computer skills, active Microsoft office user
• Strong Math skills

PREFERRED JOB QUALIFICATIONS

• Bachelor’s degree in Accounting, Applied Science, Civil Engineering or related field
• Able to read architectural plans and develop cost estimates
• Kitchen and Bath Design industry knowledge
• Experience in the stone fabrication industry
• Experience Managing and Leading Teams requiring diverse skill sets to success.

MINIMUM PHYSICAL REQUIREMENTS

• Ability to handle multiple tasks at one time
• Ability to lift up to 50 lbs. on occasion

WORK ENVIRONMENT

• Primarily indoor office environment