Service Analyst

Job Description

Job Description

Grow with us! HANSONS has been around for 35+ years and is America's #1 Home Improvement Company servicing 12 states and 18 locations nationwide. Our goal is to bring in team members that want to learn, succeed, and develop to continuously grow within the company like so many of our "lifers" that have been with us for 15, 20 and 25+ years!

HANSONS, LLC is hiring for a talented and dedicated Service Analyst to join our Service team. The Service Analyst is responsible for handling previous customers’ requests for services needed repaired on their roof, windows, siding and/or gutter installations. The ideal candidate would possess strong organizational and communication skills, as well as problem solving skills.

If you feel confident in your customer service and multi-tasking skills, we'll provide the training to make you successful with us!

We Offer:

• $18-$20/hour
• Weekly pay via direct deposit
• Health benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
• 401k w/company match at 90 days of employment
• Paid time off eligible to start using at 90 days of employment with unlimited rollover of unused hours
• Holiday pay eligible to start using at 30 days of employment
• Tools provided to help our team members develop and grow within the company
• Frequent one-on-ones with your manager to keep you on the path of success and achieve any career goals you aspire to achieve
• Referral bonuses from $500 to $1,500 per referral hired on
• Employee as well as Friends & Family Discounts
• Annual Summer Picnic w/opportunities to win weekly prizes and a grand prize of $5,000.00
• Committees to join such as our fun committee or well-being committee to be part of keeping our upbeat company culture and help our communities
• And So Much More!

What You’ll Do:

• Constantly checking service tickets to make sure the customer is being taken care of immediately
• Responding to service tickets so the customer is aware that we are taking care of their request as soon as possible
• Scheduling service technicians and doing the best we possibly can to take care of them in one specific area daily
• Speaking with customers who decide to walk-in with a request and being able to handle their needs immediately
• Must be able to understand our products so we are able to answer any questions the customer has to the best of our abilities

What We Need:

• High School diploma or GED
• Minimum of one (1) years of professional work experience
• Customer service or call center experience
• Basic computer skills, including familiarity with MS Office
• Problem solving
• Excellent communication skills as well as great organizational skills
• Able to multi-task
• Must be able to work independently as well as part of a team

Additional Preferred Qualifications:

• Experience in a service related role, providing follow up service to customers with previous product installations
• Experience in the home improvement industry

Physical Requirements:

• Must be able to remain sitting in a stationary position for prolonged periods
• Requires the ability to move about inside the office
• Must be able to move items weighing up to 25 pounds
• Must be able to communicate effectively with staff, customers, vendors, and the public
• Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer

Hours/Schedule:

Full-time, 40 hours per week/52 weeks per year. Standard hours are M – F, 8:00 – 5:00 but due to cyclical nature of position, some overtime, including evening and weekend hours, will be required to complete projects under deadlines. Some local and statewide travel may be required.

It is the policy of 1-800-Hansons not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.