Front Office Assistant

At Smile our passion is to reimagine dentistry and how people experience it. To that end we focus on doing one thing better than anyone elseeasy integrated dental care. Smile is West Michigans first and only multi-specialty dental practice combining adult dentistry (Smile) pediatric dentistry (Little Smiles) and orthodontics (Smile Orthodontics). This allows each of our offices (Grand Rapids Grand Haven North Muskegon and Holland) to provide a one-stop destination for the dental needs of the entire family.

To learn more about our office check out our website here: dental front office associates are the heart of our practice  they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team you will have: 

• Work-Life Balance: (Monday-Thursday 7:40am-5:00pm 1st & 3rd Fridays 7:40am-1:00pm) 

• Time Off: Up to 3 weeks PTO  8 Paid Holidays (PTO rolls over!) 

• Parental Leave: Up to 3 weeks paid 

• 401(k) Match 

• Health Benefits: Medical dental vision HSA & FSA earn up to $2000/year when selecting our quality care plans 

• Employee Assistance Programs: Free 24/7 support for personal financial & legal issues 

• CE & Growth: SPEAR access continuing education 

• Wellness Perks: $28/month gyms 12K on-demand workouts when selecting our quality care plans 

• Pet Insurance: Flexible plans 24/7 telehealth for your pet 

Compensation: $20-21

Key Responsibilities 

• Build and maintain productive schedules for our doctors and hygienists 

• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients 

• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing 

• Coordinate financial agreements and consent forms for the patients financial responsibility of dental treatment  

• Assist patients with understanding their treatment plan and increase dental case acceptance  

• Assist with patient check-in registration and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices   

• Ensure efficient office operations including distribution/response to mail scheduling answering and returning of phone calls responding to patient billing inquiries and direction of workflow as necessary 

Qualifications: 

• Customer service experience 

• Dental office experienced (preferred) 

Additional Information: 

We provideequal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. 

Working Environment & Physical Requirements  

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times. 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time