Director, Business Development and Program Management Location Bloomfield Hills, MI : Summary: Directs Programs and Projects related to increasing business levels with existing and new customer for the Medical Solutions segment of ARCH. Assists customers with solutions that match current and future capabilities across AMS. Evaluates customer needs and helps determine proper match with the Company's service offerings and locations, participates in pricing and lead time evaluations and quotations based on manufacturing cost estimates and other business factors; follows up on outstanding quotations and customer requirements. Provide leadership with new product development projects. Works closely with manufacturing sites to manage expectations for project timelines. Essential Duties and Responsibilities:
Drive strong business growth through establishing and maintaining value-added relationships with key customers to assure complete satisfaction with AMS products and services.
Reviews Business Development strategies with AMS segment executive leadership and Senior Management at AMS sites.
Maintain strong working relationships with BD staff across AMS.
Maintain up to date knowledge of capabilities and capacities at AMS locations.
Generate new business consistent with Company's market focus and core all locations within the Medical segment.
Directs staff with responsibility for customer order acknowledgement and clarifications/corrections as necessary.
Directs staff with responsibility to ensure contract review processes are performed timely.
Verifies customer satisfaction and leads the AMS team with the resolution for any concerns.
Provides briefings on sales activities across AMS segment to Executive Leadership
Follows up on leads generated by marketing activities; telephones or visits potential customers to discuss needs and provide product demonstrations.
Coordinates, attends, and works trade shows for company as assigned.
Direct staff to ensure timely submission of quotes and other pertinent information requested by customers during the bidding stage of the sales process.
Reviews manufacturing cost estimates and lead-times for new project opportunities with appropriate plant personnel across AMS sites to ensure commercial terms and profitability targets can be achieved.
Leads multisite quotation projects for consistency and accuracy.
Interacts with customer engineering and technical teams to collaborate on design and manufacturability projects.
For new projects and customers, gathers product use, application, and critical timeline information to be communicated throughout AMS
Provide leadership, motivation, accountability, and direction to Business Development staff across AMS.
Provide support to AMS engineering resources who will develop manufacturing methods used to fulfill customer requirement.
Ensure performance reviews for any direct reports are conducted as required, including disciplinary action where appropriate and in accordance with Company policies and procedures.
Participate in formal design reviews for new and existing products/customer requirements.
Participates in recruiting and hiring of employees for business development, project management and account management. Ensures that established policies and procedures are followed.
Works within the various Quality Management Systems requirements within AMS to ensure compliance to customer requirements and applicable regulatory requirements (FDA QSRs, ISO13485, ISO 14971, etc.)
Responsible for assuring that assigned activities are performed in accordance with Company's Quality System procedures.
Education and Experience:
Bachelor's degree from four-year College or university, in an engineering discipline; and
Ten years plus of related experience and/or training; or equivalent combination of education and experience.
Job Knowledge, Skills and Abilities:
Ability to demonstrate solid written and oral communication skills. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Good analytical and problem-solving ability.
Physical Demands:
Business Travel: up to 30%
Majority of time sitting at a workstation
Lifting/carrying Maximum lbs: 10
EEO Disclaimer: ARCH Global Precision is an Equal Opportunity Employee and wholeheartedly supports diversity in the workplace as a basic premise for business success. All employees of ARCH Global Precision are employed on an at-will basis. This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.