Quality Control Lead

Quality Control (QC) Lead – Commercial Facilities

DetailXPerts | Muskegon & Grand Rapids, MI Evening Shift (5:00 PM – 12:00 AM) | Full-Time

About the Role

DetailXPerts is growing dramatically! We are seeking a Quality Control Lead who takes immense pride in delivering a flawless client experience. This is a critical leadership role for someone with an extraordinary eye for detail, a deep understanding of commercial cleaning standards, and a passion for building strong client relationships.

As a QC Lead, you arent just completing tasks—you are ensuring our "Spotless Guarantee" is met across every site, every night.

Why Youll Love This Leadership Role:

• Ownership: You are the final authority on site cleanliness and safety.
• Variety & Independence: Travel between sites in a company vehicle ; no two nights are the same.
• Full Benefits: Comprehensive Health, Dental, Vision, and Paid Time Off (PTO).
• Career Growth: Lead a rapidly expanding team in a fast-paced, high-demand industry.

What Youll Do (Key Responsibilities):

• Quality Assurance: Conduct rigorous inspections of indoor/outdoor areas, restrooms, and floors to ensure they meet DetailXPerts elite standards.
• Hands-On Leadership: Lead by example by performing general cleaning and maintenance (pressure washing fuel islands, floor care, window detailing, and sanitation).
• Team Coordination: Direct and mentor fellow cleaners to ensure all tasks are completed efficiently and safely.
• Operational Reporting: Complete and submit digital checklists, inventory sheets, and inspection reports (Word/Excel).
• Facility Security: Ensure all buildings are locked and secured after hours and proactively report any maintenance hazards.
• Client Excellence: Act as the face of the company, building trust and ensuring 100% customer satisfaction through exceptional service.

Requirements:

• Experience: At least 1–2 years of janitorial or commercial cleaning experience (Required). Experience in a lead or supervisory role is a plus.
• Technical Skills: Basic computer proficiency (Word/Excel) for administrative tasks and inventory management.
• Reliability: You must be dependable, punctual, and have a "get it done" attitude.
• Credentials: A valid drivers license with a reasonable record, reliable transportation to our hub, and the ability to pass a background check and drug screening.

Schedule & Pay:

• Shift: 5:00 PM to 12:00 AM (Monday–Friday + rotating weekends).
• Flexibility: Willingness to cover absences or assist with special projects as needed.
• Year-Round Work: Stable, consistent hours regardless of the season.

Job Types: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Referral program
• Vision insurance