It intern

Internship Expectations

Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Location: This internship is based in-person at our Portage, Michigan facility.

Start: ASAP

Duration: 6-month minimum requirement (Internships can extend up to 12 to 24 months)

Hours per week:

- During School - 15 to 25 hours a week

- During Breaks - 20 to 40 hours a week (note - this includes winter, spring and summer breaks)

Your Responsibility

− Serve as the first point of contact for internal employees seeking technical assistance, primarily through our ServiceNow ticketing system, phone, and walk-up requests.

− Perform remote and in-person troubleshooting to diagnose and resolve basic issues with hardware, software, and connectivity.

− Assist the IT team with the setup, configuration, and deployment of new user equipment (laptops, monitors, peripherals).

− Support user account management processes, including onboarding (new hires) and offboarding, within our core systems like Active Directory and Microsoft 365.

− Provide clear and effective communication to end-users, ensuring issues are resolved and tickets are updated promptly and accurately in ServiceNow.

− Contribute to IT projects and initiatives, providing an opportunity to learn about network, cloud, and security fundamentals.

− Help maintain and create documentation for support processes and solutions.

Educational Requirements

− Actively pursuing either an Associates or Bachelor's in Information Technology, Computer Science, or a related field.

Skills

− A fundamental understanding of current Windows operating systems and Microsoft 365 applications.

− Basic knowledge of core IT concepts, including computer hardware, networking principles, and software installation.

− Exceptional customer service and communication skills, with the ability to explain technical concepts in simple terms.

− A proactive and positive attitude, with a strong willingness to learn and take direction.

Preferred

− Experience with a ticketing system is a plus; specific training on ServiceNow will be provided.

We offer:

This role offers hands-on IT hardware support experience, including troubleshooting, equipment setup, and end-user assistance. Students who complete 1–2 years in this role gain valuable real-world IT experience that looks strong on their resume and helps them stand out when applying for full-time opportunities after graduation.

Kaylee Peffers ––– Talent Acquisition Specialist – U.S. MANN+HUMMEL Filtration Technology USA [email protected]