Front Office Manager

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of activities and amenities. As Jackson’s largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and vacation luxury condo rentals.

We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay.

The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team, drivers, PBX, and bell staff. The Front Office Manager will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.

Essential Functions Include:

1. Supervise the training of all Front Office employees and motivate them to perform their jobs effectively.
2. Responsible for ensuring that the Front Office is in compliance with all systems, control policies and procedures.
3. Monitor and control payroll and other expenses including damaged vehicles.
4. Development and monitoring of the Front Office budget.
5. Responsible for the overall implementation of the Manager on Duty program in conjunction with the Director of Rooms.
6. Assume Manager on Duty shifts and assign shifts to Assistant Front Office Managers.
7. Develop and maintain open lines of communication within the department and with other departments within the property.
8. Resolve guest problems expediently and in a professional manner.
9. Ensure exceptional guest service is delivered at the front desk, concierge and guest services.
10. Conduct monthly Front Office meetings.
11. Schedule staff to reflect daily occupancy and make sure schedule is concurrent with the arrival and departure pattern.
12. Direct the efforts of the Assistant Front Office Managers, Front Desk Supervisors, Guest Service Captains, Lead Concierge, Concierge, Guest Service Agents and Front Office Agents.
13. Attend required meetings as a representative of the Front Office.
14. Attend property committee meetings, i.e. holiday, technology and safety.
15. Handle disciplinary action, coaching and counseling sessions and related personnel issues.
16. Ensure all group rooming lists are accurate and to coordinate any special group requests.
17. Delegate work among the staff in an equitable manner.
18. To be a member of the Emergency Response Team (ERT).
19. To assist other departments as required.
20. Will perform additional duties as requested by the Director of Rooms.

• Must have excellent communication skills, written and verbal, and relate to guests concerns and work well in groups.
• Strong interpersonal and employee relation skills are a must with the ability to mentor, train and develop staff, an ability to motivate the staff is essential.
• Strong knowledge of computers, Microsoft Excel, Microsoft Word, etc.
• Able to handle multi-tasking and be goal- and results-oriented.
• Strong time management skills to meet deadlines.

*Everify Employers