Client Support Specialist - Escrow Department

Job Description

Job Description

Description:

We are seeking a dedicated and customer-focused Client Support Specialist to join our title agency. The Client Support Specialist will be the main point of contact for clients, providing exceptional service and assisting with questions and concerns related to real estate transactions, title insurance, and escrow processes. This role is essential in ensuring client satisfaction and smooth communication between clients and internal teams. The ideal candidate should have excellent communication skills, a solid understanding of title and escrow services, and the ability to solve problems proactively.

Key Responsibilities:

• Serve as the primary point of contact for clients, answering questions related to title, escrow, and closing processes.
• Provide timely and accurate information regarding the status of real estate transactions, title clearances, and document requirements.
• Communicate with real estate agents, lenders, buyers, sellers, and attorneys to ensure that all parties are informed and updated throughout the transaction.
• Assist clients with document preparation, explain procedures, and clarify title and escrow-related issues.
• Collaborate with escrow officers, title officers, and other internal teams to resolve any client issues and ensure smooth transactions.
• Manage incoming calls, emails, and inquiries from clients, and provide solutions or escalate issues to the appropriate department.
• Maintain detailed and accurate records of client interactions, ensuring that all communications are logged and followed up on appropriately.
• Provide updates on transaction milestones and coordinate with internal teams to ensure timely closings.
• Handle any customer complaints or concerns in a professional manner, working to find resolution and ensure client satisfaction.
• Assist with administrative tasks such as preparing closing documents, scheduling appointments, and processing payments.

• High school diploma or equivalent.
• 1-3 years of experience in customer service or administrative support.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and effectively.
• Proficiency with Microsoft Office Suite.
• Exceptional organizational and multitasking skills, with the ability to manage multiple client interactions simultaneously.
• Strong problem-solving skills and ability to work independently in a fast-paced environment.
• High attention to detail and accuracy, particularly when dealing with legal documents and sensitive information.
• Customer-focused mindset with the ability to maintain professionalism in challenging situations.

Preferred Qualifications:

• Experience with escrow or title software (such as SoftPro, RamQuest, or ResWare).
• Experience working in a title agency, real estate firm, or escrow office.