General manager

Glen Eden Memorial Park

Livonia, Michigan

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Glen Eden Memorial Parks

Job Title: General Manager

Location: Southeastern Michigan

Reports To: Chairman, Board of Directors

Employment Type: Full-Time

Position Overview

We are seeking a highly organized and experienced General Manager to oversee all aspects of cemetery operations. This leadership role is responsible for supervising staff, managing financials, ensuring compliance, and maintaining the highest standards of service in interactions with customers, clergy, funeral directors, and other stakeholders.

Key Responsibilities

• Customer & Stakeholder Relations:
  
  

Supervise and directly engage with customers, Pastors, funeral directors, and other individuals involved in cemetery operations to ensure exceptional service delivery.

• Staff Management:
  
  

Oversee daily supervision of 13 personnel, including 4 office staff, 2 sales staff, and 7 grounds personnel. Responsible for hiring, termination, disciplinary actions, compensation, benefits, and vacation scheduling in accordance with the company policy. Ensure adherence to the Union contract for 4 grounds employees.

• Operational Oversight:
  
  

Coordinate administrative and operational functions, including vendor contracts, security, and sales. Monitor interment services, grounds maintenance, and equipment repairs.

• Financial Management:
  
  

Develop and implement an annual operating budget and capital budget subject to Board approval. Oversee financial operations including cash flow, accounts receivable/payable, payroll, and debt management.

• Fund Administration:
  
  

Manage financial transactions and compliance for the Perpetual Care Fund and the regulated Prepaid Escrow Fund.

• Procurement & Pricing:
  
  

Oversee purchasing of supplies and equipment using established bidding processes. Develop and implement retail pricing strategies.

• Professional Coordination:
  
  

Liaise with legal counsel, accountants, and investment advisors. Lead cemetery development projects in collaboration with contractors, architects, and the Grounds Superintendent.

• Marketing & Public Relations:
  
  

Manage public relations initiatives and social media presence. Represent the organization at trade association meetings as needed.

• Policy Compliance:
  
  

Ensure all activities align with the company’s Policies and Procedures manual and perform other duties as assigned.

Qualifications

• Proven experience in operations management, preferably in cemetery or related services.
• Strong leadership and interpersonal skills.
• Financial acumen and experience managing budgets and funds.
• Familiarity with union contracts and personnel management.
• Excellent organizational and communication abilities.
  
  

Compensation Package

• Competitive salary based on experience and qualifications.
• Benefits: Medical, Dental, Vision, 401K, vacation, life insurance and vehicle allowance.
  
  

Interested Candidates Please Send Resume And Cover Letter To

Glen Eden Memorial Park

Attention: Search Committee

35667 West 8 Mile Road

Livonia, MI 48152

or E-Mail: [email protected]

Job Information

Job Category

Cemetery Manager

Education

High School or Equivalent

Experience

2 - 5 years

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