Director client

DESCRIPTION

As a Client Solutions Director , you will play a pivotal role in driving strategic growth, operational excellence, and client satisfaction. You'll lead the planning and execution of high-impact retail initiatives, manage cross-functional teams, and serve as a key liaison between clients, field teams, and business operations.

RESPONSIBILITIES

• Lead strategic growth initiatives , including new business development, capacity and resource planning, and profitability management.

• Represent the company and principal clients during the negotiation and execution of in-store special projects, ensuring accurate billing, reporting, and post-project analysis.

• Build strong relationships with clients, field management, and internal teams (including Impact Business Operations and CORE Grocery/Walmart) to foster collaboration and drive results.

• Define and communicate category requirements , goals, and expectations to the Retail organization for seamless execution.

• Refine category frameworks and collateral to ensure clarity and consistency across all retail touchpoints.

• Coordinate project setup in internal systems and ensure timely, accurate billing and documentation.

• Analyze and report category data in partnership with Retail Analysts, delivering insights that inform strategy and enhance performance.

• Develop internal project recaps to support knowledge sharing and continuous improvement.

• Identify revenue enhancement opportunities by reviewing project data and preparing supporting documentation and presentations.

• Partner with Client Solutions Managers and support staff to ensure alignment and execution across all initiatives.

• Contribute to the design and enhancement of proprietary systems and tools as needed.

• Travel as required to support client meetings, project execution, and team collaboration.

• Perform other duties as assigned , contributing to a culture of innovation, accountability, and excellence.

QUALIFICATIONS

Education & Experience

• Bachelor's degree preferred.

• Minimum of 10 years of relevant experience in the Consumer Packaged Goods (CPG) industry or retail services.

• At least 3 years of experience in relationship management, client services, or business development roles.

Skills & Competencies

• Strong negotiation and relationship-building skills with a proven ability to influence stakeholders.

• Excellent communication skills-both written and verbal-with the ability to present effectively to clients and internal teams.

• Proficient in Microsoft Office Suite and other sales support software platforms.

• Skilled in analyzing sales and marketing data to develop actionable insights and effective sales presentations.

• Strong organizational and time management skills with the ability to manage multiple priorities.

Technical & Operational Requirements

• Comfortable operating standard office equipment (e.g., computer, printer, fax, phone).

• Valid driver's license and ability to travel as needed to support client meetings and project execution.

Personal Attributes

• Strategic thinker with sound judgment and decision-making capabilities.

• Collaborative team player with a proactive, solutions-oriented mindset.

• Demonstrated ability to lead cross-functional teams and drive results in a fast-paced environment.

Physical Requirements

• Visual acuity and color perception.

• Willingness and ability to travel.

#DsicoverYourPath

ABOUT US

Acosta is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it's not just about what we do - it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

#DiscoverYourPath

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Corporate

Salary Range: $92,610.00 - $12,500.00

Company: Acosta Employee Holdco LLC

Req ID: 13484

Employer Description: ACOSTA\ EMP\ DESC