HVAC Dispatcher / Customer Service (Housecall Pro Preferred)

AIRTECH MECHANICAL LLC
Livonia, MI

Job Description

Job Description

HVAC Dispatcher / Customer Service (Housecall Pro Experience Preferred)

Must live within 15 minutes of Livonia, MI – local candidates only

Airtech Mechanical Heating & Cooling is hiring an experienced HVAC Customer Service Representative / Dispatcher to join our team.

This is NOT an entry-level position. HVAC experience is required.

Responsibilities:

  • Answer incoming service calls and book appointments

  • Dispatch technicians using Housecall Pro

  • Communicate with technicians throughout the day

  • Manage job schedules, reschedules, and urgent calls

  • Follow up with customers on jobs and estimates

  • Keep jobs organized and updated in Housecall Pro

  • Coordinate with office and field staff daily

Requirements:

  • HVAC or home service experience REQUIRED

  • Dispatching experience strongly preferred

  • Experience with Housecall Pro (or similar CRM) preferred

  • Strong phone and customer service skills

  • Ability to multitask in a fast-paced environment

  • Organized and detail-oriented

Pay:

  • Based on experience

  • Bonus opportunities available

Schedule:

  • Full-time

  • Monday–Friday

Important:

Do NOT apply if you do not have HVAC or dispatch experience.

Posted 2026-05-05

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