Entry Level Billing Representative
- Provide customer service by answering customer telephone inquiries with proper telephone etiquette, and giving accurate and timely responses.
- Must meet the established call center guidelines for answering calls, average talk time, time logged in, after call work, etc.
- Research and resolve inquiries and communicate the results by telephone or written correspondence to the insured, agents or other departments.
- Make computer inquiries and entries relating to customers billing accounts.
- Update and maintain records according to established guidelines. Desired Skills & Experience
- High school diploma or general education degree (GED) or equivalent related work experience. Bachelor's Degree or above would make you overqualified for this role.
- Ability to organize data, multi-task and make decisions independently
- Above average communication skills (written and verbal)
- Ability to resolve complex issues
- An interest in developing product knowledge through participation in approved educational programs
- Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.
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