Human Resources (HR) Assistant

Description We are looking for a dedicated and detail-oriented Human Resources Assistant to join our team in Ann Arbor, Michigan. This position is within the hospitality industry and offers an excellent opportunity to contribute to HR operations in a dynamic and collaborative environment. As part of a long-term contract role, you will assist with employee inquiries, data management, and process improvements while ensuring exceptional service and accuracy. Responsibilities: - Respond to incoming calls and emails from team members, triaging inquiries and providing resolutions based on department guidelines. - Maintain accurate records by documenting calls and emails in tracking software, categorizing them by subject, type, and priority. - Investigate and address employee cases using tools such as Peoplesoft, Pulse, and ServiceNow, ensuring compliance with policies and procedures. - Enter and update employee data in the Pulse database, managing alerts and escalating unresolved issues as necessary. - Handle Leave of Absence cases by creating tickets, sending packets, and communicating updates to team members and HR partners. - Collaborate on HR projects, reviewing work with management, identifying efficiencies, and presenting progress updates. - Provide feedback on improving existing processes and document recommendations to enhance operational workflows. - Participate in various HR initiatives, contributing to the development and implementation of new strategies. - Troubleshoot inquiries and cases in alignment with legal and procedural standards. - Support payroll and benefits-related inquiries, ensuring accuracy and prompt resolution. Requirements Human Resources (HR) Administration, Resolve Customer Service, Leave of Absence, Answering Inquiries, PeopleSoft TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .