Arabic Bilingual Customer Service Representative II (Remote - Michigan)

Description & Requirements

Maximus is currently hiring for Arabic Bilingual Customer Service Representative II's to support our Michigan Eligibility Benefits team. This is a remote opportunity open to Michigan residents only. The Arabic Bilingual Customer Service Representative II will be responsible for answering inbound calls and providing education, enrollment, and helpline services.

Maximus offers a wide array of benefits including:

- Work/Life Balance Support - Flexibility tailored to your needs!

- Competitive Compensation - Bonuses based on performance included!

- Comprehensive Insurance Coverage - Choose from various plans, including

Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally,

enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet

insurance.

- Future Planning - Prepare for retirement with our 401K Retirement Savings

plan and Company Matching.

- Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave,

along with Short and Long Term Disability coverage.

- Holistic Wellness Support - Access resources for physical, emotional, and

financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform - Acknowledge and appreciate outstanding employee

contributions.

- Tuition Reimbursement - Invest in your ongoing education and development.

- Employee Perks and Discounts - Additional benefits and discounts

exclusively for employees.

- Maximus Wellness Program and Resources - Access a range of wellness

programs and resources tailored to your needs.

- Professional Development Opportunities: Participate in training programs,

workshops, and conferences.

Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

- Respond effectively to all forms of inbound and outbound contacts.
- Track and document all inquiries using the applicable systems.
- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Facilitate translation services for non-English speaking callers according to procedures.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Minimum Requirements

- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.

- Must be willing and able to speak and translate both Arabic and English.

- Must be a current resident of Michigan.

- Must be willing and able to pick up equipment onsite in East Lansing, MI on August 8, 2025.

Home Office Requirements:

- Internet speed of 25mbps or higher required (you can test this by going to

-Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.

- Must currently and permanently reside in the Continental US.

EEO Statement


Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency


Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary


$

17.50

Maximum Salary


$

17.50