ASSISTANT DIRECTOR / VETERANS RESOURCE CENTER

ASSISTANT DIRECTOR / VETERANS RESOURCE CENTER

Position Number: S-3684

Position Summary:

This position is responsible for assisting the director of the Veterans Resource Center with military-affiliated students (veterans, active-duty service members and/or spouses and children of veterans) as it relates to veterans’ records, benefits, and concerns including completing enrollment certifications, advising, maintaining student records, and advocating on the student’s behalf. In addition, the position may train CMU School Certifying Official ( SCO )’s in SCO requirements and how to problem-solve presented issues as requested by the Director. In the Director’s absence, the Assistant Director ensures continuity in the functioning of the Veterans’ Resource Center, including supervising student employees, problem resolution, and decision-making.

Required Qualifications:

Bachelor’s Degree or a combination of education and experience that equates to four years.
Two years of experience as a School Certifying Official using the Department of Veterans Affairs Enrollment Manager (formerly VAOnce) system.
Experience working with Veteran Administration (VA) programs as they relate to the use of educational benefits, vocational rehabilitation programs, and general services available to veterans and their families.
Proven knowledge of Federal Tuition Assistance and State Tuition Assistance programs.
Demonstrated ability to create and effectively use databases.
Proven ability to be a self-starter and work in a fast-paced team environment.
Working knowledge of Microsoft Office applications (e.g., Word, Excel).
Strong organizational skills with attention to detail.
Effective verbal and written communication skills.
Positive interpersonal and customer service skills.
Ability to project a positive and professional image while representing the University.
Ability to perform the essential functions of the position, with or without reasonable accommodation.

Preferred Qualifications:

Master’s Degree or a combination of education and experience that equates to six years.
Experience working in a non-traditional higher education environment.
Experience with higher education financial aid and finance debt reconciliation.
Experience with an enterprise resource planning application, i.e., SAP , CRM / SLCM .
Preference will be given to honorably discharged military veterans.

Duties & Responsibilities:

Accurately certifies on-campus users of GI Bill® benefits with the U.S. Department of Veterans Affairs in accordance with federal law and regulations.
Assists the Director of the Veterans Resource Center on GI Bill® certifications along with CMU policy and procedure creation.
Updates and maintains student records in SAP and applicable resources on the center’s website.
Audits veterans’ course schedules to ensure courses meet VA requirements.
Assists in student outreach and retention activities directed towards veterans who have not returned to school and/or finished their degrees.
Accurately processes enrollment/registration certifications in a timely manner.
Provides student information regarding funding sources, state programs for veterans, veterans groups on campus, general information, etc.
Advises students regarding whether coursework meets VA requirements for certification and if not, recommends alternatives.
Advises students on how to address financial issues (i.e., loans, account holds, the impact of dropping/withdrawing from courses, debt reconciliation, etc.) and assists students with transfer credit issues.
Creates and runs statistical reports to verify and track enrollments, benefits, etc.
Serves as the campus advisor to university administration, faculty, staff, students, and relevant others regarding VA education benefit programming and eligibility.
Represents the Veterans’ Resource Center on University committees and subcommittees.
Assists with Veterans’ Resource Center training and events, including training & communicating VA issues with other CMU SCOs.
Performs other duties as assigned.

Supervision Exercised:

None.

Employee Group: Professional & Administrative -Salary
Staff Pay Level:
Pay Range: $52,000 - $62,000 per year
Division: Academic Affairs
Department: Veterans Resource Center
Position Status: Regular
Position End Date:
Employment Status: Full-Time
FTE: 1.0
Position Type: 12 month
Weekly Work Schedule: Mon-Fri, 8:00 a.m. - 5:00 p.m. / weekends and evenings as needed
Location: 1200 S Franklin St, Mt Pleasant, Michigan, 48859
Posting Ends:
Open Until Filled: Yes

About the Department:

About CMU:

Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.

CMU Leadership Standards:

Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Please review the Leadership Standards before applying for this position.

Message to Applicants:

Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.

You must submit an on-line application in order to be considered as an applicant for this position.

Cover letters may be addressed to the Hiring Committee.

Applicants are strongly encouraged to submit recommendation letters. If you wish to include recommendation letter(s) that are not required, please utilize the Recommendation Letters upload field.

To apply, visit

CMU , an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex‐based stereotypes, sexual orientation, transgender status, veteran status, or weight (see OCRIE ).

If you wish to see “EEO is the Law” posters, please click here .

CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.

Inquiries about the application of Title IX can be made to CMU’s Title IX Coordinator, the US Department of Education’s Assistant Secretary, or both.

CMU’s Title IX Coordinator can be reached at:

Phone: 989-774-3253
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email: [email protected]