CLINICAL CLERICAL MEDICAL ASSISTANT - COOPER OR

The Surgical Services Medical Assistant is responsible for scheduling cases electronically taking information from the telephone of via faxed reservation and for a variety of clinical and supportive tasks and provides basic patient care under the direction of the Registered Nurse. This individual ensures that all practices are followed to maintain excellent records for all cases booked. The Surgical Services Medical Assistant demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

Assist offices/surgeons in posting cases to the surgery schedule.

Works with coworkers in a friendly and cooperative manner.

Schedules procedures for all of the Operating Rooms, Treatments Rooms, Procedure Rooms and Endoscopy.

Maintains current with surgeon privileges and specialties.

Communicates updates and problems timely and accurately to the Scheduling Specialist and/or Manager.

Has clinical and social contact with patients, including all age groups, and is able to appropriately assess, care for and treat them according to the guidelines as defined by Covenant HealthCare.

Assists with simple procedures and follows standard precautions.

Performs vital signs, measures height, weight, and other data as requested.

Ambulates, transports and positions patients with proper body mechanics, applying or utilizing special equipment as necessary.

Collects urine specimens, measures Foley and wound drainage output as needed per RN direction Changes unoccupied beds, cleans rooms, performs dressing and gowning and skin care Assists patients with presurgical wipes, clips hair preoperatively, cleans carts and rooms between patients.

Documents all patient care observations and interventions in the electronic record accurately, clearly, in a timely manner following all established policies.

Actively participates in quality management.

Participates in patient care and unit activities to achieve compliance with all regulatory, patient safety, infection control, and safety requirements.

Makes recommendations for improvements, enhancements, and resolutions.

Ongoing evaluation of data for validity and integrity.

Pursues discrepancies with users.

Assists with orientation as needed.

Other duties as assigned.

EDUCATION/EXPERIENCE:

High School graduate

Completion of Nurse Aide, Medical Assistant or Home Health Aide training program.

Medical Terminology

Experience in Surgical Services Scheduling preferred.

KNOWLEDGE/SKILLS/ABILITIES:

Technical knowledge with Word.

Strong knowledge of scheduling and OR routines Current knowledge of physician privileges.

Strong oral and writing communication skills.

Strong organization skills with attention to detail.

Highly motivated and self-directed.

Ability to work independently and as a team.

Ability to communicate positively with customers.

Demonstrates sound judgment in difficult/sensitive situations.

Consistently demonstrates confidentiality and adherence to HIPPA guidelines.

Must be able to sit and type for long periods of time.

Must be able to work well with the public and able to be tactful in often hectic and stressful situations.

Must be able to use the telephone for long periods of time.

Knowledge of existing software systems within the hospital.

Demonstrates proficiency with the scheduling database.

Communicates with patients and families in a professional, therapeutic, and courteous manner. Demonstrates excellent customer service.

Demonstrates awareness of legal issues in all aspects of patient care and unit function and maintains patient rights and confidentiality and actively supports risk management activities.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Ability to maintain punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

Constant sitting, talking, hearing, near vision, and midrange vision.

Frequent depth perception, visual accommodation, and color vision.

Frequent lifting up to 25 lbs.

Frequent sitting, lifting, carrying, pushing, pulling, twisting, reaching, handling, feeling, talking, hearing, near vision, midrange vision, far vision, depth perception, visual accommodation, color vision, and field of vision.

Occasional lifting up to 100 lbs. or more.

Occasional standing, walking, twisting, reaching, feeling, and field of vision.