Web Chat Agent

Overview

A major automotive brand is expanding its Dealer Chat Support team and seeking outgoing, engaging Web Chat Agents to assist customers during their vehicle shopping process. Instead of visiting a dealership or speaking with a salesperson, customers can chat online with you—receiving real-time support, product information, and guidance as they explore new and used vehicles.

This team plays a critical role in customer trust, satisfaction, and loyalty, serving as a key component of the company’s customer‑first experience strategy.

Key Responsibilities

• Provide real-time online chat support to car shoppers and customers.
• Assist customers with their vehicle purchase process and product questions.
• Offer proactive support with dealer locations, vehicle availability, and basic service appointment inquiries.
• Promote sales and capture leads by accurately presenting product features, benefits, promotions, and incentives.
• Deliver an outstanding customer experience and serve as a courteous brand ambassador.
• Make recommendations to improve customer satisfaction and overall efficiency.

This is not general customer service—this is pre‑sales chat support for shoppers exploring specific vehicles and dealerships.

Schedule & Work Environment

• Training: Onsite in Warren, MI (3 days/week: Tue–Wed–Thu).
• After Training: Work‑from‑home indefinitely.
• Operation Hours: 24/7 team; shifts fall between 7 AM–12 AM .
• Must be fully open to any shift within that window; shifts remain the same for 13‑week cycles.
• Shift Premium: +$2/hr for shifts starting after 11 AM EST (includes overnights).

Required Qualifications

• Bachelor’s degree (required).
• 6 months–1 year of customer service experience, ideally in high‑touch or premium environments (Nordstrom, Apple, Zappos, Chewy, etc.).
• Strong reading comprehension and excellent written communication skills.
• Must type 40+ WPM (typing test required).
• Outgoing, engaging personality that connects well through written communication.
• Ability to receive and apply feedback, ask questions, and engage with peers.
• Attention to detail and strong organizational skills.

Preferred Qualifications

• Degree in journalism, English, PR, or communications —strong ability to translate thoughts into well‑written responses.
• Experience in environments focused on customer care, relationship-building, or hospitality.
• Positive, self‑starting attitude with strong work ethic.

Disqualification Criteria

• Poor grammar, weak writing skills, or inability to meet writing expectations (assessed via mock chat + written questions).
• “Wham‑bam” style customer service backgrounds where speed is valued over quality.
• Timid or shy candidates—team requires outgoing personalities and comfort with frequent feedback.
• Inability to work onsite during training.
• Inability to commit to flexible scheduling.

Why This Role?

• Opportunity to gain experience with a major automotive brand’s customer experience organization.
• Part of a strategic initiative to build trust and long‑term customer relationships.
• Contributes to a high‑visibility program supporting over 2,000 dealerships nationwide.
• If the team is not fully staffed, the program risks outsourcing—your role directly impacts its long‑term stability.

This is a Contract position based out of Warren, MI.

The pay range for this position is $19.00 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Warren,MI.

This position is anticipated to close on Mar 24, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.