Quality Assurance Support Specialist

Quality Assurance (QA) Support Specialist
Location: Hart-Dole-Inouye Federal Center, Battle Creek, MI
Job Type: Full-Time

At Kinaras Solutions, Inc., we are dedicated to delivering exceptional service and innovative solutions to our clients in the federal government sector.

Kinaras Solutions invites applications for the role of Quality Assurance Support Specialist, a key pre-award position that is crucial to our commitment to exceptional service standards as we gear up to support the CAGE Program. By joining us at this stage, you'll play a significant role in shaping quality assurance processes and tools that will ensure the accuracy and compliance of our services once the contract is awarded.

We seek detail-oriented professionals driven by a passion for maintaining excellence in service quality. If you are ready to apply your analytical skills and contribute to high-performing teams, we want to hear from you. Help us lay the foundation for a high-quality operation that meets and exceeds government standards, aligning with Kinaras Solutions, Inc.'s ethos of quality and integrity.

Job Summary
The Quality Assurance (QA) Support Specialist will play a critical role in ensuring the accuracy and quality of CAGE code registration transactions. This position involves developing and implementing quality assurance processes, conducting audits, and providing feedback and training to improve service delivery within the CAGE Program. The ideal candidate will possess strong analytical skills and attention to detail, with experience in quality assurance within a service-oriented environment.

Key Responsibilities
Quality Assurance Processes

• • Develop, implement, and maintain quality assurance standards and procedures to ensure the accuracy and efficiency of CAGE code registration and customer service processes.
  • Conduct regular audits and reviews of registration transactions and customer interactions to identify errors, trends, and areas for improvement.

Reporting and Analysis

• • Prepare detailed reports on audit findings, recommending corrective actions and improvements where necessary.
  • Analyze data from quality assurance activities to identify recurring issues and suggest strategies for addressing systemic problems.

Training and Development

• • Provide training and support to staff to enhance their understanding and application of quality standards and processes.
  • Develop quality assurance training materials and conduct ongoing training sessions to ensure team members remain informed of best practices and procedural updates.

Collaborative Improvement

• • Work closely with the help desk and management teams to integrate quality assurance processes into daily operations effectively.
  • Participate in cross-functional teams to address quality issues and collaborate on process improvement initiatives.

Compliance and Standards

• • Ensure all QA activities comply with CAGE Program policies and government standards, maintaining an audit-ready posture at all times.
  • Stay abreast of industry best practices and regulatory requirements to ensure compliance and integration into QA processes.

Qualifications

• Bachelor’s degree in Quality Management, Business Administration, or a related field. Equivalent work experience may be considered.
• Minimum of 3 years of experience in a quality assurance role, preferably within a government contracting or service-oriented environment.
• Strong analytical skills and attention to detail, with the ability to identify patterns and recommend actionable solutions.
• Excellent communication skills, with the ability to deliver feedback and training effectively.
• Proficiency with quality management software and tools.

Preferred Qualifications

• Certification in Quality Assurance (e.g., Six Sigma, ISO 9001) is highly desirable.
• Familiarity with CAGE code registration processes and Defense Logistics Agency operations.

Equal Opportunity Employer Disclosure:

Kinaras Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, protected veteran status, disability status, or any other characteristic protected by federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.

If you require a reasonable accommodation to apply for a position or to participate in the application or interview process, please contact [email protected].

Applicants selected may be subject to a background investigation and must meet eligibility requirements for access to classified information or employment as a contractor assigned to the U.S. government, as required.