Network Logistics Operation Manager

Description

The Role
This role supports GMNA Inbound Logistics by managing day-to-day Domestic and Origin Distribution Center (ODC) Operations and helping protect plant schedules from disruptions. The position focuses on monitoring ODC and cross dock performance, resolving logistics cost responsibility for transportation and handling failures, and driving corrective actions with plants, carriers, and logistics providers. The role works closely with cross-functional partners in Logistics, plants, and providers to ensure issues are documented, investigated, and closed within defined timelines.

What You’ll Do

Monitor ODC and domestic inbound performance (on-time pickup/delivery, dwell, damage, and handling quality) and follow up with providers on gaps.

Support daily ODC and cross dock operations to ensure freight and containers are handled safely and move on time to plants.

Review and investigate logistics debit records in GM systems to determine root cause and cost responsibility.

Engage plants, carriers, and logistics providers to gather shipment details and documentation for issue resolution.

Assign final responsibility for debits in the system and maintain clear, auditable records of decisions.

Support resolution when multiple parties are involved (e.g., cross dock and carrier) and help align on the final outcome.

Participate in recurring reviews and ad-hoc calls to discuss debit trends, open issues, and corrective actions.

Contribute to crisis and contingency activities tied to inbound or ODC disruptions by helping coordinate actions and capture costs.

Maintain and update logistics work instructions and process documentation related to debit handling and ODC operations.

Perform ad hoc analysis, reporting, and special projects to support Domestic and ODC Operations priorities.

Provide guidance to peers and stakeholders on best practices for investigations, coding, and documentation in the relevant logistics systems.

Your Skills & Abilities (Required Qualifications)

3+ years of experience in logistics, supply chain, transportation, or related operations.

Working knowledge of inbound transportation, cross dock/ODC operations, and plant material flows.

Experience using logistics or financial systems to analyze shipments, costs, and responsibility.

Strong analytical and problem-solving skills with high attention to detail and documentation quality.

What Will Give You a Competitive Edge (Preferred Qualifications)

Bachelor’s degree in supply chain management, Logistics, Business, Engineering, or a related field

Demonstrated ability to work across plants, carriers, and logistics providers to resolve complex issues.

Strong communication skills, with the ability to clearly explain decisions and influence stakeholders at multiple levels.

Experience authoring or maintaining standard work, SOPs, or process documentation in a logistics environment.

Proven track record of identifying trends, driving corrective actions, and preventing repeat failures.

Continuous improvement mindset, with experience in structured problem solving or process improvement methodologies (e.g., Lean, Six Sigma).

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.