Warranty & Quality Specialist- Europe

Intelligently Moving Your World

XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm.

Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility.

Why should you be part of our success story?

XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions.

Job Title: Warranty & Quality Specialist- Europe

As a Warranty & Quality Specialist , you will play a key role in monitoring product reliability in the field, managing warranty claims, and driving quality improvements across our smart EV lineup. You will collaborate closely with XPeng headquarters, service partners, and regional teams to resolve technical issues, reduce warranty costs, and enhance vehicle performance and customer confidence.

Key Responsibilities:

Warranty Management:

• Review, validate, and process warranty claims from service partners according to XPeng policy and technical guidelines.
• Analyze warranty cost data, failure trends, and key performance indicators (KPIs) for continuous improvement.
• Mantain and adapt warranty management trainings for service partners according to XPeng policy.
• Conduct field audits and dealership visits as necessary.

Field Quality Assurance:

• Investigate recurring field issues using real-time vehicle data, diagnostic logs, and service reports.
• Support root cause analysis and implement corrective/preventive actions.
• Work with XPeng R&D, production, and software teams to provide feedback on product updates and over-the-air (OTA) issue resolution.
• Conduct parts returns analysis as necessary.
• Provide insights from field data to help improve hardware, software, and user experience in future model updates.

Technical Collaboration:

• Collaborate with XPeng’s technical support, engineering, and quality assurance teams in HQ and international markets.
• Support rollout and feedback collection of service campaigns, recalls, and OTA updates.

Qualifications:

• Bachelor’s degree in Automotive Engineering, Electrical/Mechanical Engineering, or a related field, or equivalent work experience.
• 1–3 years’ experience in a warranty, quality, or aftersales engineering role, preferably within EVs or smart mobility.
• Familiarity with electric vehicle systems, including battery packs, inverters, ADAS, and connected car platforms.
• Strong analytical skills.
• Proficient in Excel, Power BI, or similar tools; experience with warranty or CRM systems is a plus.
• Fluent in English; other European languages(French/German) or Chinese are a plus

Preferred Attributes:

• Strong technical curiosity and a customer-centric mindset.
• Able to work cross-functionally in a fast-paced, startup-like environment.
• Self-driven and resourceful, with the ability to manage priorities and solve complex problems independently.

What XPeng Offers:

• Be part of a global mission to redefine the future of mobility through smart EVs.
• Dynamic, cross-cultural work environment with opportunities for career development.
• Competitive salary, performance bonus, and comprehensive benefits.
• Access to cutting-edge vehicle technology and industry-leading innovation.

Next steps:

To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further.

As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Certificate of Good Conduct (VOG) or, in cases where a VOG cannot be obtained in the Netherlands, a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register.

We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team.

Our Commitment to Diversity and Inclusion:

At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.