Service Technician - Fire & Security Systems

Job Description

Job Description

Salary: $20.- $35 per hour

Industry: Fire Alarm, CCTV, Access Control, Intrusion Detection

Job Type: Full-Time | Travel: Required

Join a Team That Protects What Matters Most

FSS Technologies is seeking a motivated, detail-oriented technician to assist with the service of cutting-edge fire and security systems. This is your opportunity to develop your career in a fast-growing, mission-driven company dedicated to protecting lives and property.

About FSS Technologies

At FSS Technologies, protecting lives and property isnt just what we do its who we are. Every day, we live our mission: to protect lives and property through industry-leading life safety and electronic safety solutions. Its the purpose that fuels our drive, sharpens our focus, and defines the way we serve our customers.

Were building something bigger than security systems. Our vision is to grow FSS Technologies into a $250 million industry leader, creating a dynamic and enjoyable environment for our team while helping 125,000 businesses safeguard their people and their future. Its ambitious and thats exactly how we like it.

We bring this vision to life by living our core values:

• Excellence We deliver nothing less than world-class service.
• Integrity We do whats right, even when no one is watching.
• Accountability We own every result and stand behind our work.
• Professionalism Every customer interaction is respectful, knowledgeable, and solution-driven.
• Results-Oriented Because outcomes matter in life safety.
• Extreme Ownership We dont pass the buck. We push for better, every time.

At FSS Technologies, we dont just protect what matters we own it, live it, and lead it.

What Youll Do

Key Responsibilities:

• Assist in the service of security and fire systems hardware.
• Collaborate with team members to ensure compliance with regulatory requirements.
• Adhere to all company policies and industry regulations.
• Assist in creating documentation and reports for security assessments and audits.
• Accurately maintain inventory records for all hardware.
• Maintain tools, vehicles, and equipment and keep parts and supplies in order.
• Provide excellent customer service by responding to support requests promptly and professionally, ensuring user satisfaction.
• Performs other related duties as assigned.

Performance Objectives

• Complete assigned training modules and certifications within specified timelines.
• Deliver quality service and support that meets or exceeds customer expectations.
• Maintain timely and accurate service documentation.

What Were Looking For

Qualifications:

• High school diploma or equivalent required.
• Valid drivers license and clean driving record.
• 3+ years of experience in a service role supporting fire systems, security systems, access control systems, and CCTV systems.
• Experience servicing Kidde, DMP, Digital Watchdog, Notifier, and AiPhone preferred
• NICET 1

Key Traits for Success:

• Familiarity with iPhone/iPad and best practices.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work well in a team environment.
• Eagerness to learn and adapt to using hand and power tools.
• Attention to detail and commitment to accuracy.
• Time management and organizational skills.

Physical Requirements

• Reasonable accommodations may be made for individuals with disabilities.
• Ability to sit or stand for extended periods.
• Capable of lifting and moving equipment weighing up to 50 pounds.
• Comfortable working in various environments, including client sites and on ladders.
• Must be able to work at heights.
• Must be able to work in all weather conditions.

Work Hours & Benefits

• Core work hours are Monday through Friday, 7:30 a.m. to 4:30 p.m., with travel to customer sites required.
• Comprehensive benefits package including medical, dental, and vision insurance after 30 days.
• Generous PTO policy and six company holidays in the first year (PTO prorated year one).

Salary & Compensation

• Target pay: $20 - $35 per hour based on experience.
• Company vehicle provided as soon as available, but no earlier than 90 days.
• Company gas card.

Commitment to Inclusion

FSS Technologies is proud to be an Equal Opportunity Employer. We welcome diverse perspectives and are committed to building an inclusive, supportive workplace.

Ready to Make a Real Impact?

Apply today and start your journey with FSS Technologies where your work truly protects what matters most.