Director of Operations

Job Description

Job Description

Based in Roseville, MI, Lakeside Pro Services is a premier provider of residential and commercial property maintenance, specializing in plumbing, irrigation, landscape lighting, and lawn care across Southeastern Michigan. Lakeside Pro Services focuses on high-quality, professional property care, offering year-round services and emergency support.

The Director of Operations Position

The Director of Operations provides executive-level operational leadership across all divisions, including Plumbing, Irrigation, Landscape Lighting, Lawncare, and Construction/Remodeling. This role drives operational excellence, profitability, customer satisfaction, and team development through disciplined execution, coaching, and accountability.

Leading a team of 5–6 Division Managers and key functional leaders, the Director of Operations ensures alignment with company goals, core values, and standardized operating practices across all business units. The role holds full P&L responsibility and oversees budgeting, purchasing, inventory management, fleet operations, and capital planning to support seasonal demands and long-term growth.

As the organization’s ServiceTitan champion, the Director of Operations ensures system adoption, data integrity, and performance visibility through dashboards and KPIs. In close partnership with sales, marketing, and executive leadership, this position drives profitable growth and membership expansion through scorecards, regular performance reviews, and data-driven decision-making.

Desired Experience, Skills, and Abilities for the Director of Operations Position

• Bachelor’s degree in business, operations, construction management, or a related field is preferred
• 8+ years of progressive operational leadership experience, ideally in multi-division field service, plumbing, construction, or related industries
• Proven experience leading managers and cross-functional teams
• Deep working knowledge of ServiceTitan is highly preferred
• Strong financial acumen with hands-on P&L, budgeting, and margin management experience
• Experience overseeing inventory, fleet operations, capital planning, and capacity forecasting
• Strong communication, coaching, and leadership skills
• Demonstrated ability to manage by metrics and drive results through dashboards and scorecards

Compensation and Benefits for the Director of Operations Position

Lakeside Pro Services offers a competitive compensation package that includes a generous base salary that is based on experience, skills and abilities. Additional perks include paid time off, employer-sponsored 401k program, health, dental, vision, and life insurance, company-paid electronic devices, and continuous opportunities for professional development and advancement.

Recruitment Process for the Director of Operations Position

The recruitment process includes a combination of preliminary phone screens and interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with the Lakeside Pro Services’ mission and vision.

Lakeside Pro Services is an Equal Opportunity Employer!