Security Operations Manager
- Rate of Pay: $47,000 w/Benefits
- Benefits: Medical, Dental, Vision, Life, On & Off The Job Accident, Critical Illness, Hospital Indemnity, Identity Theft Protection, Paid Time Off, and 401K.
- Travel is Required.
- Contract Management: Manage and provide leadership for Supervisors and Security Officers in ensuring that they are maintaining client relationships, treating employees with care and following all company policies.
- Oversee the relationships between client contact and assigned assistant operations manager.
- Ensure that each Supervisor is completing the required number of site visits.
- Ensure that the Supervisors are outfitting all employees in a timely and appropriate manner.
- Ensure that Supervisors are maintaining positive relationships with employees.
- Complete objective, performance based, written appraisals of subordinates based on published Post Order of Position Descriptions of subordinates within 14 days of their anniversary date. Ensure Supervisors are doing the same for their subordinates.
- Implement progressive disciplinary actions for subordinate violations of Company or Client Policy as necessary, in strict accordance with established company policy after consultation and direction for Human Resources. No employee will be suspended or discharged without consultation and input from the Human Resources department.
- Client Relations: Personally foster relationships with all client contacts and maintain consistent contact.
- Billable: Must work on average, 16 hours per week in a billable capacity.
- Employee Training: Maintain up to date training programs including general officer training and supervisor training. Conduct bi-annual to quarterly supervisor trainings/meetings. Organize and ensure appropriate employees are trained in CPR/ First Aid/ MFR, etc.
- Must be able and successfully become CPR/First Aid/AED Certified (prior certification is preferred).
- Must be able and successfully become a ProTrainings CPR/First Aid/AED Skill Evaluator and conduct re-occurring skill evaluations for new and re-certifying employees.
- Recruiting: Work in coordination with Human Resources to continue efforts to recruit and deploy the highest quality work force.
- Temporary Accounts: Oversee all temporary assignments in your designated region ensuring an MOU and post guidelines are written and that the necessary information is communicated to the assigned employees prior to deployment.
- Overtime Management: Ensure that the Uniform Security accounts maintain non-billable overtime below Company established threshold.
- Payroll: Ensure accurate and complete submission of all billing and payroll data division wide and within Company established timelines.
- Site Visits: Conduct site inspections for each assigned account. Each site visit shall be documented and reported in the prescribed format in a timely fashion.
- Site Equipment and Uniforms: Maintain an inventory of all DK owned equipment and employee uniforms used by subordinates by assigned account.
- Incident Reports: Review and approve all written reports of investigation generated by assigned personnel. Such review shall insure that the report accurately and concisely documents all incidents/accidents that occur on property owned, controlled of maintained by the client that have been submitted in the proper format within 48 hours.
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