Customer Service Representative

Position Overview

We are seeking a detail-oriented and customer-focused Customer Account Specialist to strengthen our customer relationships and ensure an exceptional service experience. In this role, you will serve as a key point of contact for customers, providing product insights, troubleshooting issues, and coordinating closely with our outside sales team. This position is ideal for someone who thrives in a fast-paced environment and enjoys problem-solving, relationship building, and operational coordination.

Key Responsibilities

• Respond to and resolve customer inquiries, issues, and complaints efficiently by collaborating with internal teams.

• Provide product information, support, and recommendations to customers and Territory Sales Managers.

• Anticipate customer needs and proactively identify potential service concerns.

• Troubleshoot customer service challenges and ensure timely corrective actions.

• Manage the complete order lifecycle-including order entry, adjustments, and follow-up-to ensure accuracy and on-time delivery.

• Partner with the sales team to identify and implement process improvements.

• Monitor customer satisfaction, KPIs, and service level agreements to ensure service excellence.

• Escalate customer concerns appropriately to ensure effective resolution.

• Maintain accurate records of customer interactions, issues, and resolutions within the CRM system.

Required Skills & Qualifications

• Previous customer service experience

• Ability to consistently meet service and delivery deadlines

• Strong multitasking and prioritization abilities in a fast-paced work environment

• Experience working with CRM and ERP systems

• Excellent verbal and written communication skills

• Strong problem-solving capabilities

• Effective time management skills

• Bachelor's degree preferred

Job Type & Location

This is a Contract to Hire position based out of Auburn Hills, MI.

Pay and Benefits

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Auburn Hills,MI.

Application Deadline

This position is anticipated to close on Feb 27, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.