Aftersales Coordinator

Job Title: Aftersales Coordinator

Job Description

We are seeking a dedicated and detail-oriented Aftersales Coordinator to manage parts order operations, provide customer support, and handle administrative tasks. This position involves working closely with various teams to ensure efficient service delivery and customer satisfaction.

Responsibilities

• Enter and manage spare parts orders in the ERP system based on customer requests and internal service needs.

• Source components from inventory, factory, or approved vendors, verifying availability, pricing, and lead times.

• Coordinate shipping and delivery logistics with warehouse and transportation teams.

• Apply appropriate HTS codes for international shipments and ensure compliance with U.S. Customs and trade regulations.

• Serve as the primary contact for customer inquiries related to parts, order status, and basic technical support.

• Provide accurate quotes and lead times for parts and services.

• Collaborate with service technicians to ensure required parts are available prior to field visits or repairs.

• Assist in scheduling service work and ensure proper job closure.

• Manage customer returns and warranty claims.

• Issue RMAs and coordinate with suppliers or the factory for approvals and credit processing.

• Maintain accurate records of orders, part numbers, shipping details, and customer interactions.

• Update internal tools such as parts catalogs and pricing databases.

Additional Skills & Qualifications

• 2+ years of administrative and/ or sales support exp

• Equivalent experience in a parts department or service coordination role may be considered.

• Prior experience in manufacturing or industrial equipment support is highly desirable.

• Familiarity with HTS codes and international logistics is a plus.

• Proficiency with ERP/order management systems is a plus (e.g., SAP, Microsoft Dynamics)

• Working knowledge of Microsoft Office (Excel, Word, Outlook).

Work Environment

This position is fully onsite from 7am-4pm, Monday-Friday, in a smaller office setting that is not very noisy or hectic. The role requires the ability to sit for extended periods and work on a computer. The environment is friendly and welcoming, with opportunities for long-term growth and integration into the team.

Job Type & Location

This is a Contract to Hire position based out of Saline, MI.

Pay and Benefits

The pay range for this position is $23.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Saline,MI.

Application Deadline

This position is anticipated to close on Apr 7, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.