Program Director

Tata Consultancy Services
Kalamazoo, MI
Job Description

Seeking a highly experienced delivery Program Manager/Director to lead and oversee delivery of IOT&DE Connected Plant projects across the Americas region. This role spans IT OT convergence, UNS, MES, Smart Factory, Digital Transformation, Assessments, AI/GenAI/Agentic AI, Digital Twin, and Factory of the Future programs for large enterprise customers. The ideal candidate will ensure successful delivery of complex, multi-million-dollar programs, manage customer expectations, and drive innovation in manufacturing operations proactively through the execution of existing projects.

Key Responsibilities

Program Leadership & Delivery

  • Own end-to-end delivery of Smart Factory and Connected Plant projects/programs for large customers, ensuring scope, schedule, customer satisfaction, and budget adherence.
  • Define and execute projects/program governance, risk management, and escalation frameworks.
  • Drive Smart Factory project delivery, including robotics, physical automation, reference architecture, and digital tool implementation.

Customer Engagement & Communication

  • Act as the primary customer interface, managing expectations, ensuring transparency and customer satisfaction.
  • Translate functional requirements into technical specifications for solution design and delivery.
  • Build trusted relationships with C-level stakeholders and plant leadership.
  • Be the liaison of onsite team/customer and offshore team.

Technical & Advisory Expertise

  • Provide thought leadership on MES, IoT platforms, Digital Twins, AI/GenAI, and Agentic AI for manufacturing.
  • Guide architecture decisions for PLM–MES–ERP integration, OT connectivity, and data pipelines.
  • Proactively and continuously identify improvement opportunities on execution and additionally advise on smart factory opportunities, roadmap development, and operational excellence during execution of the projects/programs.

Team & Vendor Management

  • Lead cross-functional teams (solution architects, engineers, consultants) across multiple geographies.
  • Manage relationship with service division of partner ecosystem and vendor engagements for technology platforms and automation solutions.

Innovation & Continuous Improvement

  • Champion AI-driven opportunities such as predictive analytics, autonomous operations, and manufacturing digital thread.
  • Ensure compliance with industry standards (ISA-95, ISA-88, ISO) and regulatory requirements.

Must-Have Skills

  • Strong experience in manufacturing operations, smart factory projects/programs and IT/OT and digital transformation.
  • Proven track record delivering large-scale Smart Factory programs for global customers.
  • Deep understanding of manufacturing operations, MES, robotics, and automation.
  • Preferably hands-on experience with IoT platforms, MES, Digital Twin, AI/GenAI.
  • Strong knowledge of IT integration (PLM–MES–ERP) and shop-floor connectivity
  • Exceptional program management and stakeholder communication skills.
  • Ability to translate business needs into technical solutions.
  • Expertise in risk management, governance, and financial control for large programs.

Certifications (Preferred)

  • PMP/PRINCE2, ITIL, Lean Six Sigma.
  • Vendor certifi cations in MES/IoT platforms, etc.

Success Metrics

  • On-time, on-budget delivery of programs.
  • Customer satisfaction and retention.
  • Operational KPIs: OEE, FPY, downtime reduction, automation ROI.

Qualifications

  • Bachelor’s in engineering/ master’s in engineering / master’s in computer science

Salary Range: $190,000 - $210,000 a year

Posted 2026-02-18

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